Studio Client Experience Lead

Barry's; Portland (OR); On-site; USD 40,000 - 55,000; Full time

Job summary

A leading fitness brand in Portland is seeking a Client Operations Lead. This role involves driving studio sales and operations to ensure high standards of hospitality. Responsibilities include mentoring staff, maintaining a welcoming atmosphere, and supporting marketing initiatives. The ideal candidate will demonstrate strong customer service skills and be available to work flexible shifts. Join us in creating memorable experiences for our fitness community.

Qualifications

• Candidates must be at least 18 years or older to apply.
• Exhibits enthusiasm for the studio and for the job.
• Must be a patient, courteous listener, able to show empathy.

Responsibilities

• Serve as studio leader in absence of GM/AGM/COS.
• Deliver first class client experience and hospitality at all times.
• Support marketing initiatives including client data capture.

Skills

Strong hospitality customer service skills

Excellent communication skills

Ability to prioritize

Friendly and outgoing personality

Job description

A leading fitness brand in Portland is seeking a Client Operations Lead. This role involves driving studio sales and operations to ensure high standards of hospitality. Responsibilities include mentoring staff, maintaining a welcoming atmosphere, and supporting marketing initiatives. The ideal candidate will demonstrate strong customer service skills and be available to work flexible shifts. Join us in creating memorable experiences for our fitness community.