Client Experience & Studio Ops Lead

Barry's; Philadelphia (Philadelphia County); On-site; USD 35,000 - 50,000; Full time

Job summary

A leading fitness studio in Philadelphia seeks a Client Operations Lead to enhance the customer experience and support studio operations. The ideal candidate will have strong customer service skills, a friendly demeanor, and a commitment to the company's values. Responsibilities include mentoring peers, managing client relations, and ensuring a welcoming atmosphere. This position requires availability for shifts including weekends. Join a dedicated team and help promote an exceptional fitness community.

Qualifications

• Strong hospitality customer service skills and alignment with Barry’s Mission, Vision and Values.
• Availability to work 4 to 5 shifts, one being a weekend day.
• Must be a patient, courteous listener, able to show empathy.

Responsibilities

• Serve as studio leader in absence of GM/AGM/COS.
• Support the client experience with hospitality and studio amenities.
• Handle studio membership database, register new clients, receive membership payments.

Skills

Customer service

Hospitality

Team collaboration

Attention to detail

Job description

A leading fitness studio in Philadelphia seeks a Client Operations Lead to enhance the customer experience and support studio operations. The ideal candidate will have strong customer service skills, a friendly demeanor, and a commitment to the company's values. Responsibilities include mentoring peers, managing client relations, and ensuring a welcoming atmosphere. This position requires availability for shifts including weekends. Join a dedicated team and help promote an exceptional fitness community.