Client Experience Lead, Studio Operations

Barry's; Pasadena (CA); On-site; USD 40,000 - 55,000; Full time

Benefits offered by this job

Dynamic work environment

Opportunities for personal growth

Employee fitness discounts

Job summary

A leading fitness company in Pasadena seeks a Client Operations Lead to support studio operations and drive client satisfaction. The role requires strong hospitality skills and the ability to create memorable client experiences. As an ambassador of the brand, you will guide clients, maintain studio standards, and contribute to a positive team culture. Flexibility with schedule and a friendly demeanor are essential. This position offers an opportunity to enhance your leadership abilities within a vibrant fitness community.

Qualifications

• Must be a patient, courteous listener, able to show empathy.
• Responding to clients' requests with a can-do attitude.
• Availability to work 4 to 5 shifts, one being a weekend day.

Responsibilities

• Serve as studio leader in absence of GM/AGM/COS.
• Assess customer needs and maintain quality standards for services.
• Deliver first-class client experience or hospitality at all times.

Skills

Strong hospitality customer service skills

Friendly, outgoing personality

Ability to prioritize and work within a fast-paced environment

Detail-oriented

Job description

A leading fitness company in Pasadena seeks a Client Operations Lead to support studio operations and drive client satisfaction. The role requires strong hospitality skills and the ability to create memorable client experiences. As an ambassador of the brand, you will guide clients, maintain studio standards, and contribute to a positive team culture. Flexibility with schedule and a friendly demeanor are essential. This position offers an opportunity to enhance your leadership abilities within a vibrant fitness community.