Studio Client Experience Lead

Barry's Bootcamp; New York (NY); On-site; USD 45,000 - 62,000; Full time

Job summary

Barry's Bootcamp in New York, NY is seeking a Client Operations Lead, an entry‑level leadership role focused on hands‑on support to drive studio sales and flawless operations.

You’ll work closely with the studio team to deliver exceptional in‑studio experiences, ensure hospitality standards, greet and assist clients, manage the membership base, and act as a positive brand ambassador across all client interactions.

Qualifications

• Experience in hospitality or service industry is required.
• Availability to work 4–5 shifts, including at least one weekend day.
• Strong interpersonal and communication skills.
• Demonstrates empathy and patient listening.
• Ability to maintain brand standards and ambience.

Responsibilities

• Serve as studio leader in absence of GM/AGM/COS.
• Maintain quality standards and monitor customer satisfaction.
• Enhance client experiences with hospitality and studio amenities.
• Act as brand ambassador to welcome clients and ensure memorable visits.
• Foster teamwork and coach peers across Barry’s initiatives.
• Maintain relationships with clients and staff; respond to questions promptly.
• Ensure timely, clear communication with studio leadership.
• Deliver first-class hospitality and a welcoming atmosphere.
• Support cleanliness and order in locker rooms and common spaces.
• Participate in training programs and team meetings.
• Work flexible schedules including weekends and holidays.

Skills

Hospitality

Customer service

Communication

Team leadership

Brand ambassador

Empathy

Job description

Barry's Bootcamp in New York, NY is seeking a Client Operations Lead, an entry‑level leadership role focused on hands‑on support to drive studio sales and flawless operations.

You’ll work closely with the studio team to deliver exceptional in‑studio experiences, ensure hospitality standards, greet and assist clients, manage the membership base, and act as a positive brand ambassador across all client interactions.