Student Workforce Lead — Training & Front‑Line Service

San Diego State University; San Diego (CA); On-site; USD 49,000 - 71,000; Full time

Job summary

San Diego State University is seeking a Student Workforce Coordinator to lead the student employee experience in the Office of the Registrar. You will recruit, train, and coordinate a team of student assistants delivering front-line service across campus channels.

This role emphasizes staffing planning, training development, and process improvements with a focus on customer service and collaboration with Registrar units.

Qualifications

• Experience managing student employee programs preferred.
• Strong written and verbal communication skills.
• Ability to manage multiple priorities in a fast-paced university setting.
• Knowledge of university policies and enrollment procedures preferred.

Responsibilities

• Recruit, onboard, train, coach, and develop student assistants.
• Coordinate daily workforce operations, including scheduling and staffing.
• Monitor performance and identify training needs and service trends.
• Develop training materials and knowledge resources for policies.
• Guide escalated inquiries and referrals with Registrar functional areas.

Skills

People leadership

Training & coaching

Customer service

Analytical thinking

Education

High school diploma or equivalent

Tools

Office software

Administrative systems

Job description

San Diego State University is seeking a Student Workforce Coordinator to lead the student employee experience in the Office of the Registrar. You will recruit, train, and coordinate a team of student assistants delivering front-line service across campus channels.

This role emphasizes staffing planning, training development, and process improvements with a focus on customer service and collaboration with Registrar units.