Student Services Lead (Hybrid) - Enrollment & Front Desk

University of California - Davis; Davis (CA); Híbrido; USD 44.000 - 73.000; Tempo integral

Benefícios oferecidos por esta vaga

Medical plans

Dental & vision

Retirement plans

Paid holidays

Paid time off

CE allowance

Professional development

PSLF

Resumo da vaga

The University of California, Davis is seeking a Student Services Officer within the Office of the University Registrar (OUR). This role leads Student Services, supervising up to 30 student assistants, coordinating front desk operations, and promoting registration and enrollment initiatives to improve the student experience.

Reporting to the OUR Supervisor, you will recruit, train, supervise, motivate, and evaluate staff; ensure security procedures and customer service standards; and serve as a

Qualificações

• Experience recruiting, hiring, training and supervising student assistants.
• Customer service experience and strong interpersonal communication skills to work effectively in a team environment which includes complex challenging situations.
• Computer experience with Microsoft office suite and data analysis.
• Experience working in higher educations, working with student academic services (admission, financial aid, student accounting, college deans, university departments).
• Experience implementing higher education rules and regulations.
• Experience/Skill working as part of a team by establishing and maintaining effective working relationships with peers, and accomplish office goals.
• Experience/Skill making independent decision in accordance with relative policies and procedures.

Responsabilidades

• 30% - Student Employee Coordination
• 25% - Advising & Customer Service
• 20% - Operations
• 20% - Program Support
• 5% - Cross-training/Other Duties as Assigned

Conhecimentos

Customer service

Interpersonal communication

Teamwork

Independent decision making

Data analysis

Formação

Bachelor's degree in related area

Ferramentas

Ellucian Banner

Descrição da vaga

The University of California, Davis is seeking a Student Services Officer within the Office of the University Registrar (OUR). This role leads Student Services, supervising up to 30 student assistants, coordinating front desk operations, and promoting registration and enrollment initiatives to improve the student experience.

Reporting to the OUR Supervisor, you will recruit, train, supervise, motivate, and evaluate staff; ensure security procedures and customer service standards; and serve as a