Enrollment Services Coordinator - Hybrid/Remote Eligible

San Diego State University; San Diego (CA); Hybrid; USD 45,000 - 66,000; Full time

Benefits offered by this job

Generous time off

CalPERS retirement

Health coverage

Education support

Flex benefits

Campus involvement

Job summary

San Diego State University’s Office of the Registrar seeks a Registration Services Coordinator to provide enrollment services and customer support to students, faculty, staff, admitted applicants, graduates, alumni, and the public.

Under supervision, the Coordinator explains procedures, processes petitions, resolves enrollment issues, and safeguards FERPA while coordinating with Bursar, Financial Aid, Library, and departments to maintain accurate records and facilitate smooth cross-enrollment.

Qualifications

• Thorough understanding of FERPA and releasing student information.
• Working knowledge of CSU residency rules and USCIS immigration classifications.
• Ability to guide students through enrollment processes and provide comprehensive support.
• Experience in enrollment services division or Registrar’s office preferred.
• Experience in a university setting with diverse student populations preferred.
• At least 2 years of clerical, administrative support in customer service preferred.

Responsibilities

• Explain enrollment procedures and regulations and assist with registration exceptions.
• Review and process petitions related to schedule changes and cross-campus enrollment.
• Analyze enrollment issues, develop alternatives, resolve complaints and refer to campus resources.
• Process updates to academic records and issue transcripts while protecting FERPA.
• Provide enrollment and degree verification and safeguard confidential information.
• Collaborate with Bursar’s Office, Financial Aid, Library, and departments to address issues.
• Suggest improvements to forms, procedures, and technology-enabled services.

Skills

FERPA knowledge

CSU residency rules

USCIS immigration classifications

Guide students through enrollment

Enrollment services experience

University setting experience

Clerical/customer service

Job description

San Diego State University’s Office of the Registrar seeks a Registration Services Coordinator to provide enrollment services and customer support to students, faculty, staff, admitted applicants, graduates, alumni, and the public.

Under supervision, the Coordinator explains procedures, processes petitions, resolves enrollment issues, and safeguards FERPA while coordinating with Bursar, Financial Aid, Library, and departments to maintain accurate records and facilitate smooth cross-enrollment.