Student Union Information & Reservations Assistant

Calstatelausu; Los Angeles, Northern (CA, KY); Hybrid; USD 20,000 - 29,000; Part time

Job summary

Cal State LA's University-Student Union seeks an Information & Reservations Aide to deliver frontline support in a busy campus facility. You will handle inquiries, guide guests, and coordinate event scheduling using reservations software.

The role is part-time, up to 20 hours per week, with an academic-year duration and potential extension. Strong customer service, communication, and organizational skills are essential.

Qualifications

• Currently enrolled Cal State LA student with a minimum of 6 undergraduate units and a minimum GPA of 2.0, or graduate student with at least 4 graduate units and a minimum Cal State LA cumulative GPA of 3.0.
• Willingness to work with a diverse student body and staff.
• Ability to interact positively and build effective working relationships.
• Proficient oral, written, and listening skills.

Responsibilities

• Provide quality customer service to the University community.
• Provide information and referrals about the University-Student Union and the University.
• Greet guests and direct them to the appropriate resource.
• Receive and screen walk-in and other inquiries.
• Assist with event scheduling using reservations software and maintain files of reservations.
• Keep the reception area organized and clean.

Skills

Customer service

Communication

Organizational skills

Adaptability

Learning new software

Education

College student status at Cal State LA

Tools

Desktop/web-based applications

Office equipment

Job description

Cal State LA's University-Student Union seeks an Information & Reservations Aide to deliver frontline support in a busy campus facility. You will handle inquiries, guide guests, and coordinate event scheduling using reservations software.

The role is part-time, up to 20 hours per week, with an academic-year duration and potential extension. Strong customer service, communication, and organizational skills are essential.