Information & Reservations Aide

Calstatelausu; Los Angeles, Northern (CA, KY); Hybrid; USD 20,000 - 29,000; Part time

Job summary

Cal State LA's University-Student Union seeks an Information & Reservations Aide to deliver frontline support in a busy campus facility. You will handle inquiries, guide guests, and coordinate event scheduling using reservations software.

The role is part-time, up to 20 hours per week, with an academic-year duration and potential extension. Strong customer service, communication, and organizational skills are essential.

Qualifications

• Currently enrolled Cal State LA student with a minimum of 6 undergraduate units and a minimum GPA of 2.0, or graduate student with at least 4 graduate units and a minimum Cal State LA cumulative GPA of 3.0.
• Willingness to work with a diverse student body and staff.
• Ability to interact positively and build effective working relationships.
• Proficient oral, written, and listening skills.

Responsibilities

• Provide quality customer service to the University community.
• Provide information and referrals about the University-Student Union and the University.
• Greet guests and direct them to the appropriate resource.
• Receive and screen walk-in and other inquiries.
• Assist with event scheduling using reservations software and maintain files of reservations.
• Keep the reception area organized and clean.

Skills

Customer service

Communication

Organizational skills

Adaptability

Learning new software

Education

College student status at Cal State LA

Tools

Desktop/web-based applications

Office equipment

Job description

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Job Title: Information & Reservations Aide

Hourly Rate:$17.87 per hour; non-exempt classification

Duration: Academic Year (Fall/Spring) with the possibility of extension

Work Schedule: Up to 20 hours/week (no more than 999 hours per calendar year). Schedule developed with the Information & Reservations Coordinator

Training Period:Two months with the possibility of extension

General Statement:

Under the direct supervision of the Information & Reservations Coordinator, theInformation & Reservations Aide provides clerical support to the University-Student Union (U-SU). The Information & Reservations Aide is responsible for performing simple routine clerical tasks and projects to effectively operate the U-SU facility.

General Duties and Responsibilities:

• Provides quality customer service to the University community;
• Provides information and referrals about the University-Student Union and the University to the campus community;
• Greets all guests and directs guests to the appropriate resource;
• Receives and screens walk-in and other inquiries;
• Maintains an awareness of all University-Student Union and University activities and events;
• Assists with event scheduling utilizing reservations software;
• Maintains files of reservations;
• Assists with projects and events as needed;
• Ensures the reception area is organized and clean;
• Performs other duties as assigned.

Required Qualifications:

• Currently enrolled Cal State LA student with a minimum of 6 undergraduate units and a minimum G.P.A. of 2.0, or graduate student with at least 4 graduate units and a minimum Cal State LA cumulative G.P.A. of 3.0;
• Willingness to work with an ethnically diverse and culturally pluralistic student body and staff;
• Ability to interact positively and build effective working relationships;
• Willingness to provide effective customer service promptly and courteously;
• Ability to respond to walk-in and other inquiries;
• Proficient oral, written, and listening skills;
• Ability to learn and utilize desktop and web-based applications and office equipment as needed,
• Strong organizational skills: the ability to prioritize and complete assigned duties and routine tasks;
• Previous customer service experience preferred.

The person holding this position is considered a mandated reporter under the California Child Abuse and Neglect Reporting Act and is required to comply with the requirements set forth in CSU Executive Order 1083 as a condition of employment.