Media Services Assistant

Calstatelausu; Los Angeles (CA); On-site; USD 19,000 - 20,000; Part time

Job summary

Media Services Assistant at Cal State LA supports performances and events in the University-Student Union. The role includes AV setup, equipment operation, and customer service for campus events. A two-month training period is followed by a fall/spring academic-year assignment with up to 20 hours per week.

Under general supervision, you will perform varied technical tasks, assist with event setup, and maintain equipment. A background check is required for employment.

Qualifications

• Currently enrolled Cal State LA student with a minimum 6 undergraduate units and a 2.0 GPA, or graduate student with at least 4 graduate units and a 3.0 GPA.
• Willingness to work with a diverse student body and staff.
• Ability to interact positively, provide courteous customer service, and respond to inquiries promptly.
• Ability to lift up to 70 pounds and operate AV equipment.
• Experience with various technical equipment and office devices is preferred.

Responsibilities

• Assist with setup and operation of theatre events and performances.
• Operate sound and audio-visual equipment and read daily task reports.
• Ensure security and timely completion of assigned duties; greet guests and direct to resources.
• Provide quality customer service to the campus community and support event staff.
• Assist with project tasks and may help lead Event Services Aides on projects.
• Perform routine maintenance of AV gear and help with setups/breakdowns as needed.

Skills

Customer service

Communication

Teamwork

Organizational skills

Physical fitness

Self-motivation

Problem solving

Education

Undergraduate student at Cal State LA

Graduate student status

Tools

Audio-visual equipment operation

Office and AV hardware

Job description

Hourly Rate:$18.65 per hour; non-exempt classification

Duration: Academic Year (Fall/Spring) with the possibility of extension

Work Schedule: Up to 20 hours/week (no more than 999 hours per calendar year.) Schedule developed with the Senior Events & Technical Services Coordinator

Training Period: Two months with the possibility of extension

General Statement:

Under the general supervision of the Senior Events & Technical Services Coordinator, the Media Services Assistantprovides technical support to the University-Student Union (U-SU). The Media Services Assistant is responsible for performing varied technical tasks and projects related to performances and events in the U-SU facility.

General Duties and Responsibilities:

• Assists with the set-up and operation of theatre events and performances;
• Assists with the operation of sound and audio-visual equipment;
• Reads and plans daily tasks from reports;
• Attends to and reports on events as scheduled;
• Performs vacuuming, carpet cleaning, floor stripping, waxing, and minor electrical repairs on audio-visual equipment;
• Ensures facilities are secure after performances and events;
• Provides quality customer service to the University community;
• Provides information about the University-Student Union and the University to the campus community;
• Greets all guests and directs guests to the appropriate resource;
• Maintains an awareness of all University-Student Union and University activities and events;
• Assists with projects and events, and may assist staff with leading Event Services Aides on projects;
• Performs set-ups and breakdowns of tables, seating, riser platforms, and equipment as needed;
• Provides support with enforcing policies and procedures;
• Performs other duties as assigned.

Required Qualifications:

• Currently enrolled Cal State LA student with a minimum of 6 undergraduate units and a minimum G.P.A. of 2.0, or graduate student with at least 4 graduate units and a minimum Cal State LA cumulative G.P.A. of 3.0;
• Willingness to work with an ethnically diverse and culturally pluralistic student body and staff;
• Ability to interact positively and build effective working relationships;
• Willingness to provide effective customer service promptly and courteously;
• Ability to respond to walk-ins and other inquiries;
• Proficient oral, written, and listening skills;
• Strong organizational skills: the ability to prioritize and complete assigned duties and varied tasks;
• Strong interpersonal and group communication skills in a team environment;
• Must be self-motivated, able to adapt to changing workloads, and have some independent judgment;
• Ability to lift 70 pounds;
• Experience using various technical equipment, desktop and web-based applications, and office equipment;
• Ability to make decisions based on established policies and procedures;
• Ability to set up, operate, and maintain audio-visual equipment;
• Customer service experience preferred.

A background check/live scan (including a criminal record check) must be completed satisfactorily for an employment offer to remain valid. Failure to satisfactorily complete the background check may affect the application status of applicants or the continued employment of current employees who apply for the position.

The person holding this position is considered a mandated reporter under the California Child Abuse and Neglect Reporting Act and is required to comply with the requirements outlined in CSU Executive Order 1083 as a condition of employment.