Membership Aide

Calstatelausu; Los Angeles (CA); On-site; USD 25,000 - 28,000; Full time

Job summary

Cal State LA's University-Student Union Recreation department seeks a Membership Aide to provide clerical support under the Recreation Coordinator. This role supports operations of the U-SU Recreation facility with a focus on customer service and member coordination.

The position is an academic-year, up-to-20-hours-per-week assignment with a two-month training period and potential extension. Successful candidates will be Cal State LA students or eligible graduate students, with strong

Qualifications

• Currently enrolled Cal State LA student with a minimum of 6 undergraduate units and a minimum GPA of 2.0, or graduate student with at least 4 graduate units and a minimum CSULA GPA of 3.0.
• Willingness to work with an ethnically diverse and culturally pluralistic campus community.
• Ability to interact positively and build effective working relationships.
• Willingness to provide effective customer service promptly and courteously.
• Ability to respond to walk-ins and other inquiries.
• Proficient oral, written, and listening skills.
• Strong organizational skills: prioritize and complete duties and routine tasks.
• Ability to learn desktop and web-based applications and office equipment.
• Previous customer service experience preferred.

Responsibilities

• Provides quality customer service to the University community.
• Provides information and referrals about the Recreation facility, the University-Student Union, and the University to the campus community
• Greets all guests and directs guests to the appropriate resource
• Receives and screens walk-ins and other inquiries
• Enters member information in facility management software
• Registers members for group exercise classes
• Provides information to members about programs, policies, and procedures
• Assists with projects and events as needed
• Maintains an awareness of all University-Student Union and University activities and events
• Ensures facility is organized and clean
• Performs other duties as assigned

Skills

Customer service

Data entry

Organizational skills

Communication

Multitasking

Teamwork

Job description

Hourly Rate: $18.42 per hour; non-exempt classification

Duration: Academic Year (Fall/Spring) with the possibility of extension

Work Schedule: Up to 20 hours/week (no more than 999 hours per calendar year.) Schedule developed with the Recreation Coordinator

Training Period: Two months with the possibility of extension

General Statement:

Under the direct supervision of the Recreation Coordinator, the Membership Aide provides clerical support to the University-Student Union (U-SU). The Membership Aide is responsible for performing simple routine clerical tasks and projects for the effective operation of the U-SU Recreation facility.

General Duties and Responsibilities:

• Provides quality customer service to the University community
• Provides information and referrals about the Recreation facility, the University-Student Union, and the University to the campus community;
• Greets all guests and directs guests to the appropriate resource;
• Receives and screens walk-ins and other inquiries;
• Enters member information in facility management software;
• Registers members for group exercise classes;
• Provides information to members about programs, policies, and procedures;
• Assists with projects and events as needed;
• Maintains an awareness of all University-Student Union and University activities and events;
• Ensures facility is organized and clean;
• Performs other duties as assigned.

Required Qualifications:

• Currently enrolled Cal State LA student with a minimum of 6 undergraduate units and a minimum G.P.A. of 2.0, or graduate student with at least 4 graduate units and a minimum Cal State LA cumulative G.P.A. of 3.0;
• Willingness to work with an ethnically diverse and culturally pluralistic student body and staff;
• Ability to interact positively and build effective working relationships;
• Willingness to provide effective customer service promptly and courteously;
• Ability to respond to walk-ins and other inquiries;
• Proficient oral, written, and listening skills;
• Strong organizational skills: the ability to prioritize and complete assigned duties and routine tasks;
• Ability to learn and utilize desktop and web-based applications and office equipment as needed;
• Previous customer service experience preferred.

A background check/live scan (including a criminal record check) must be completed satisfactorily for an employment offer to remain valid. Failure to satisfactorily complete the background check may affect the application status of applicants or the continued employment of current employees who apply for the position required.

The person holding this position is considered a mandated reporter under the California Child Abuse and Neglect Reporting Act and is required to comply with the requirements set forth in CSU Executive Order 1083 as a condition of employment.