Game Room-Membership Aide

Calstatelausu; Los Angeles (CA); On-site; USD 21,000 - 30,000; Part time

Job summary

Cal State LA is seeking a part-time Game Room Membership Aide to support the University-Student Union. The role offers $18.42 per hour, up to 20 hours per week during the academic year, with a two-month training period and extension potential.

Under the Recreation Coordinator, you will perform clerical tasks, handle member data, register tournaments, and assist with events and inventory. The ideal candidate is a current Cal State LA student (6 undergrad units) with GPA 2.0+ or a grad student (4

Qualifications

• Must be currently enrolled at Cal State LA with at least 6 undergrad units and minimum 2.0 GPA, or a graduate student with at least 4 grad units and 3.0 GPA.
• Willingness to work with a diverse campus community and staff.
• Ability to interact positively and build effective working relationships.
• Strong customer service mindset and prompt, courteous service.
• Ability to respond to walk-in inquiries and direct guests appropriately.
• Proficient in oral, written, and listening communication.
• Strong organizational skills to prioritize and complete duties.
• Capability to learn and use desktop and web-based applications and office equipment.
• CPR, AED, and First Aid certification from Red Cross or American Heart Association preferred.
• Previous customer service experience preferred.

Responsibilities

• Provide quality customer service to the university community.
• Offer information and referrals about the Game Room, U-SU, and the university.
• Enforce policies and procedures as needed.
• Greet guests and direct them to the right resources.
• Receive and screen walk-in inquiries.
• Enter member data into facility management software.
• Register members for tournaments and room reservations.
• Monitor and maintain equipment.
• Advise on inventory and supplies needs.
• Inform members about programs, policies, and procedures.
• Host and organize tournaments and events as required.
• Stay aware of university activities and events.
• Ensure the facility is clean and organized.
• Perform other duties as assigned.

Skills

Customer service

Communication

Organization

Walk-in inquiries

Education

Undergraduate student (6 units)

Graduate student (4 units)

Tools

Facility management software

Desktop/Web applications

Job description

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Hourly Rate

:$18.42 per hour; non-exempt classification

Duration

: Academic Year (Fall/Spring) with the possibility of extension

Work Schedule

: Up to 20 hours/week (no more than 999 hours per calendar year) Schedule developed with the Recreation Coordinator

Training Period

: Two months with the possibility of extension

General Statement

:

Under the direct supervision of the Recreation Coordinator, the Game Room Membership Aide provides clericalsupport to the University-Student Union (U-SU). The Membership Aide - Game Room is responsible for performing routine clerical tasks and projects to support the effective operation of the U-SU Game Room.

General Duties and Responsibilities

:

• Provides quality customer service to the University community
• Provides information and referrals about the Game Room, the University-Student Union, and the University to the campus community;
• Provides support with enforcing policies and procedures;
• Greets all guests and directs guests to the appropriate resource;
• Receives and screens walk-in and other inquiries;
• Enters member information in facility management software;
• Registers members for tournaments and room reservations;
• Monitors and maintains all equipment;
• Advises regarding inventory, supplies and other operational needs;
• Provides information to members about programs, policies, and procedures;
• Hosts and organizes tournaments and events as needed;
• Maintains an awareness of all University-Student Union and University activities and events;
• Ensures facility is organized and clean;
• Performs other duties as assigned.

Required Qualifications:

• Currently enrolled Cal State LA student with a minimum of 6 undergraduate units and a minimum G.P.A. of 2.0, or graduate student with at least 4 graduate units and a minimum Cal State LA cumulative G.P.A. of 3.0;
• Willingness to work with an ethnically diverse and culturally pluralistic student body and staff;
• Ability to interact positively and build effective working relationships;
• Willingness to provide effective customer service promptly and courteously;
• Ability to respond to walk-in and other inquiries;
• Proficient oral, written, and listening skills;
• Strong organizational skills: the ability to prioritize, complete assigned duties, and routine tasks;
• Ability to learn and utilize desktop and web-based applications, and office equipment as needed;
• Certification in CPR, AED, and First Aid from either the American Red Cross or the American Heart Association preferred;
• Previous customer service experience preferred.

The person holding this position is considered a mandated reporter under the California Child Abuse and Neglect Reporting Act and is required to comply with the requirements set forth in CSU Executive Order 1083 as a condition of employment.