Student Technical Support Assistant I_Non-FWS

The George Washington University; Ashburn (VA); On-site; USD 21,000 - 31,000; Part time

Job summary

The George Washington University in Ashburn, VA seeks a Student Technical Support Assistant I_Non-FWS to provide basic technical support to departments and customers. You will respond to inquiries, assist remotely and in-person, and coordinate with ITSC on requests, handling tickets and information dissemination about GW IT services.

Ideal for entry-level candidates; training provided. Position is non-FWS, 1 opening, wage $18.90/hr, work hours M-F 8am-5pm, located at the Virginia Science &

Qualifications

• Entry level position, little to no experience required, all training will be provided.
• Entry level position, general IT experience required, all training will be provided.

Responsibilities

• Providing basic technical and computer support assistance to departments and customers.
• Responding to customer support inquiries.
• Performing remote and in-person technology assistance.
• Responding to customer support requests for technology assistance in classrooms, conference rooms, and staff/faculty office areas.
• Coordinating with the IT Support Center ( ITSC ) staff on support requests.
• Creating, modifying, and resolving support tickets.
• Providing information about GW IT services to the university community.
• Special projects or other duties may be assigned related to specific departmental needs.

Job description

Student Technical Support Assistant I_Non-FWS

Positions may close unexpectedly if they reach a high number of applicants. It is in your best interest to apply promptly to any positions that interest you.

If this position title includes the label On-Campus FWS or Off-Campus FWS, it is for students with a Federal Work Study (FWS) award for the current school year ONLY. Applicants to these positions will be required to verify this by attaching their FWS Program Student Statement as a required document. Do not apply unless you meet this criterion.

Position Title

Position Title Student Technical Support Assistant I_Non-FWS

Level of Support

Level of Support Student Support I

Position Type

Position Type Non-FWS

Number of Openings

Number of Openings 1

Work Hours

Work Hours During Standard Business Hours (M-F 8am-5pm)

Wage Per Hour

Wage Per Hour 18.90

Division/School

Division/School Division of Information Technology

Department Name

Department Name 641201 SERVICE MANAGEMENT

Department Bio

GW IT’s VSTC (Virginia Science & Technology Campus) support pod provides technical assistance and information to GW’s School of Nursing ( SON ), Alexandria Education Center, Arlington Education Center and College of Professional studies.

Position Specific Summary

Duties for the Technical Support Assistant I role include:

• Providing basic technical and computer support assistance to departments and customers
• Responding to customer support inquiries
• Performing remote and in-person technology assistance
• Responding to customer support requests for technology assistance in classrooms, conference rooms, and staff/faculty office areas
• Coordinating with the IT Support Center ( ITSC ) staff on support requests
• Creating, modifying, and resolving support tickets
• Providing information about GW IT services to the university community
• Special projects or other duties may be assigned related to specific departmental needs

Standard Position Description

The student will provide basic technical and computer support assistance to departments and customers.
Tasks may include: assisting customers with basic technical support remotely and in person, ensuring that technology is functional and available for use, assisting with point of sale transactions.
Special projects or other duties may be assigned related to specific departmental needs.

Professional Outcomes

Professional Outcomes Critical Thinking, Communication, Teamwork, Professionalism, Inclusion, Technology and Data, Career Development

Required Qualifications

Entry level position, little to no experience required, all training will be provided.

Preferred Qualifications

Entry level position, general IT experience required, all training will be provided.

Job Open Date

Job Open Date 10/28/2026

Job Close Date

Job Close Date 11/25/2026

Campus Location

Campus Location Virginia Science & Technology Campus

Work Type Designation

Work Type Designation In-Person

EEO Statement

The university is an Equal Employment Opportunity/Affirmative Action ( EEO /AA) employer committed to maintaining a nondiscriminatory, harassment–free, diverse work and education environment. The university does not unlawfully discriminate on the basis of protected characteristics or on any other basis prohibited by applicable law in any of its programs, activities, or employment practices.
For more information on this policy and its purpose, please read the Equal Employment Opportunity Policy Statement.

The student employee will: Work in or have access to residence halls or other restricted areas, or have access to university key - Background check required., Work with or have contact with minors. - Background check required.