Student Services Specialist

The George Washington University; Washington (District of Columbia); On-site; USD 28,000 - 36,000; Full time

Job summary

The George Washington University is seeking a Student Services Specialist within Student Financial and Registration Services (SFRS) at the Foggy Bottom campus. You will assist students and families with financial aid, billing, and registration, providing accurate information and guiding them to online self-service resources.

Collaborate with multiple offices to resolve issues at the first point of contact, delivering exceptional customer service, and supporting enrollment management operations

Qualifications

• High school diploma or GED plus 3 years relevant experience, or, a Bachelor’s degree or higher in a relevant area of study.
• Degree requirements may be substituted with an equivalent combination of education, training and experience.
• Preferred qualifications include knowledge of billing, registration, and financial aid processes.

Responsibilities

• Assist students and families with navigating GW’s administrative processes related to financial aid, billing, and registration.
• Explain transactions on the bill and help students use online self‑service resources.
• Partner with staff in Student Financial Assistance, Student Accounts, Registrar, and GWorld to resolve issues at first point of contact.
• Execute extraordinary customer service through accurate communication, analytical research, and conflict resolution.

Skills

Billing knowledge

Registration knowledge

Financial aid knowledge

Friendly personality

Leadership

Customer service

Communication skills

Interpersonal skills

Analytical skills

Problem solving

Conflict resolution

Flexible shifts

Evenings/weekends

MS Office

Banner knowledge

Counseling experience

Teamwork

Prioritization

Education

High school diploma or GED

3 years relevant experience

Bachelor’s degree

Equivalent combo of education/training/experience

Tools

Banner mainframe

Customer tracking software

Imaging software

Microsoft Office

Job description

Posting Details

Job Description Summary: Student Financial and Registration Services ( SFRS ) is an integrated student services organization designed to assist students, parents, and the GW community in person and via email, and phone with navigating administrative processes related to financial aid, billing, and registration. Our team members are cross‑trained in these three areas to ensure a seamless service experience and resolve inquiries at the first point of contact whenever possible. The Student Services Hub ( SSH ), our in‑person service center, is located in the University Student Center.

I. Job Overview

Job Description Summary:

Student Financial and Registration Services ( SFRS ) is an integrated student services organization designed to assist students, parents, and the GW community in person and via email, and phone with navigating administrative processes related to financial aid, billing, and registration. Our team members are cross‑trained in these three areas to ensure a seamless service experience and resolve inquiries at the first point of contact whenever possible. The Student Services Hub ( SSH ), our in‑person service center, is located in the University Student Center.

The Student Services Specialist assists students and families with navigating GW’s administrative processes related to financial aid, billing, and registration. This position informs students and families of important dates and deadlines, requirements for financial aid, and payment options including the monthly payment plan. The Specialist explains transactions on the bill and helps students to use our online self‑service resources. This position partners with staff members in Student Financial Assistance, Student Accounts, Registrar, and GWorld to resolve student issues at the first point of contact when possible. This position requires the execution of extraordinary customer service through accurate communication, analytical research, and conflict resolution.

Perform other related duties as assigned. The omission of specific duties does not preclude the supervisor from assigning duties that are logically related to the position.

Minimum Qualifications:

Qualified candidates will hold a high school diploma/ GED plus 3 years of relevant professional experience, or, a Bachelor’s degree or higher in a relevant area of study. Degree must be conferred by the start date of the position. Degree requirements may be substituted with an equivalent combination of education, training and experience.

Preferred Qualifications:

• General knowledge of billing, registration, and financial aid processes.
• Possess a friendly, professional personality, with strong organizational skills and the ability to multitask.
• Team player with excellent leadership, customer service, communication, and interpersonal skills.
• Exceptional verbal and written communication skills.
• Strong analytical, problem‑solving, and conflict‑resolution skills.
• Flexible and available to work varied shifts (evenings and weekends) during peak periods.
• Working knowledge of Microsoft Office software and database systems. Ability to learn to use customer tracking software, imaging software, and Banner mainframe database systems to complete daily responsibilities.
• Previous experience with counseling on financial aid issues, registration transactions, and/or reviewing student accounts is preferred.
• The candidate possess the ability to work individually and in a team setting, multitask and effectively prioritize responsibilities, and retain a professional and engaging demeanor.

Hiring Range

$19.77 - $25.76

GW Staff Approach to Pay

How is pay for new employees determined at GW?

Healthcare Benefits

GW offers a comprehensive benefit package that includes medical, dental, vision, life & disability insurance, time off & leave, retirement savings, tuition, well‑being and various voluntary benefits. For program details and eligibility, please visit https://hr.gwu.edu/benefits-programs.

II. JOB DETAILS

Campus Location: Foggy Bottom, Washington, D.C.

College/School/Department: Enrollment Management

Family: Enrollment Services

Sub-Family: Generalists

Stream: Service and Support

Level: Level 3

Full-Time/Part-Time: Full-Time

Hours Per Week: 40

Work Schedule: Monday-Friday, 8:30 AM - 5:00 PM, Some Nights & Weekends

Will this job require the employee to work on site? Yes

Employee Onsite Status: On-campus (in person)

Telework: No

Required Background Check: Criminal History Screening, Education/Degree/Certifications Verification, Social Security Number Trace, and Sex Offender Registry Search

Special Instructions to Applicants: Employer will not sponsor for employment Visa status

Internal Applicants Only? No

Posting Number: S014454

Job Open Date: 10/27/2026

Background Screening: Successful Completion of a Background Screening will be required as a condition of hire.

EEO Statement:

The university is an Equal Employment Opportunity employer that does not unlawfully discriminate in any of its programs or activities on the basis of race, color, religion, sex, national origin, age, disability, veteran status, sexual orientation, gender identity or expression, or on any other basis prohibited by applicable law.