Campus IT Support Assistant - Student Tech

The George Washington University; Ashburn (VA); On-site; USD 21,000 - 31,000; Part time

Job summary

The George Washington University in Ashburn, VA seeks a Student Technical Support Assistant I_Non-FWS to provide basic technical support to departments and customers. You will respond to inquiries, assist remotely and in-person, and coordinate with ITSC on requests, handling tickets and information dissemination about GW IT services.

Ideal for entry-level candidates; training provided. Position is non-FWS, 1 opening, wage $18.90/hr, work hours M-F 8am-5pm, located at the Virginia Science &

Qualifications

• Entry level position, little to no experience required, all training will be provided.
• Entry level position, general IT experience required, all training will be provided.

Responsibilities

• Providing basic technical and computer support assistance to departments and customers.
• Responding to customer support inquiries.
• Performing remote and in-person technology assistance.
• Responding to customer support requests for technology assistance in classrooms, conference rooms, and staff/faculty office areas.
• Coordinating with the IT Support Center ( ITSC ) staff on support requests.
• Creating, modifying, and resolving support tickets.
• Providing information about GW IT services to the university community.
• Special projects or other duties may be assigned related to specific departmental needs.

Job description

The George Washington University in Ashburn, VA seeks a Student Technical Support Assistant I_Non-FWS to provide basic technical support to departments and customers. You will respond to inquiries, assist remotely and in-person, and coordinate with ITSC on requests, handling tickets and information dissemination about GW IT services.

Ideal for entry-level candidates; training provided. Position is non-FWS, 1 opening, wage $18.90/hr, work hours M-F 8am-5pm, located at the Virginia Science &