Student Services Specialist

George Washington University; Washington (District of Columbia); On-site; USD 27,000 - 35,000; Full time

Benefits offered by this job

Health insurance

Dental insurance

Vision insurance

Life & disability insurance

Retirement plan

Tuition assistance

Well-being programs

Job summary

George Washington University seeks a Student Services Specialist to assist GW students and families with financial aid, billing, and registration. You will explain deadlines, payment options, and use of self-service tools, while coordinating with related offices to resolve inquiries at first contact.

The role emphasizes exceptional customer service, analytical problem solving, and the ability to multitask in a fast-paced environment.

Qualifications

• High school diploma or GED plus 3 years of relevant experience, or Bachelor’s degree or higher in a relevant field.
• Degree may be substituted with equivalent education, training, and experience.
• Experience with financial aid, billing, or registration processes is preferred.

Responsibilities

• Assist students and families with GW administrative processes for financial aid, billing, and registration.
• Explain deadlines, requirements, and payment options including monthly plans; guide online self-service use.
• Collaborate with Student Financial Assistance, Student Accounts, Registrar, and GWorld to resolve issues at first contact.

Skills

Organizational skills

Customer service

Communication

Interpersonal skills

Conflict resolution

Analytical research

Education

Bachelor's degree or higher in a relevant area

Tools

Microsoft Office

Database systems

Banner mainframe

Imaging software

Customer tracking software

Job description

I. JOB OVERVIEW

Student Financial and Registration Services (SFRS) is an integrated student services organization designed to assist students, parents, and the GW community in person and via email, and phone with navigating administrative processes related to financial aid, billing, and registration. Our team members are cross-trained in these three areas to ensure a seamless service experience and resolve inquiries at the first point of contact whenever possible. The Student Services Hub (SSH), our in-person service center, is located in the University Student Center.

The Student Services Specialist assists students and families with navigating GW's administrative processes related to financial aid, billing, and registration. This position informs students and families of important dates and deadlines, requirements for financial aid, and payment options including the monthly payment plan. The Specialist explains transactions on the bill and helps students to use our online self-service resources. This position partners with staff members in Student Financial Assistance, Student Accounts, Registrar, and GWorld to resolve student issues at the first point of contact when possible. This position requires the execution of extraordinary customer service through accurate communication, analytical research, and conflict resolution.

Perform other related duties as assigned. The omission of specific duties does not preclude the supervisor from assigning duties that are logically related to the position.

Minimum Qualifications

Qualified candidates will hold a high school diploma/GED plus 3 years of relevant professional experience, or, a Bachelor's degree or higher in a relevant area of study. Degree must be conferred by the start date of the position. Degree requirements may be substituted with an equivalent combination of education, training and experience.

Preferred Qualifications

• General knowledge of billing, registration, and financial aid processes.
• Possess a friendly, professional personality, with strong organizational skills and the ability to multitask.
• Team player with excellent leadership, customer service, communication, and interpersonal skills.
• Exceptional verbal and written communication skills.
• Strong analytical, problem-solving, and conflict-resolution skills.
• Flexible and available to work varied shifts (evenings and weekends) during peak periods.
• Working knowledge of Microsoft Office software and database systems. Ability to learn to use customer tracking software, imaging software, and Banner mainframe database systems to complete daily responsibilities.
• Previous experience with counseling on financial aid issues, registration transactions, and/or reviewing student accounts is preferred.
• The candidate possess the ability to work individually and in a team setting, multitask and effectively prioritize responsibilities, and retain a professional and engaging demeanor.

Hiring Range

$19.77 - $25.76

GW Staff Approach to Pay

How is pay for new employees determined at GW?

Healthcare Benefits

GW offers a comprehensive benefit package that includes medical, dental, vision, life & disability insurance, time off & leave, retirement savings, tuition, well-being and various voluntary benefits. For program details and eligibility, please visit https://hr.gwu.edu/benefits-programs.

II. JOB DETAILS

• Campus Location: Foggy Bottom, Washington, D.C.
• College/School/Department: Enrollment Management
• Family: Enrollment Services
• Sub-Family: Generalists
• Stream: Service and Support
• Level: Level 3
• Full-Time/Part-Time: Full-Time
• Hours Per Week: 40
• Work Schedule: Monday-Friday, 8:30 AM - 5:00 PM, Some Nights & Weekends
• Will this job require the employee to work on site? Yes
• Employee Onsite Status: On-campus (in person)
• Telework: No
• Required Background Check: Criminal History Screening, Education/Degree/Certifications Verification, Social Security Number Trace, and Sex Offender Registry Search
• Special Instructions to Applicants: Employer will not sponsor for employment Visa status
• Internal Applicants Only? No
• Posting Number: S014454
• Job Open Date: 10/27/2026
• Job Close Date:
• If temporary, grant funded, Sponsored Project funded or limited term appointment, position funded until:
• Background Screening: Successful Completion of a Background Screening will be required as a condition of hire.
• EEO Statement: The university is an Equal Employment Opportunity employer that does not unlawfully discriminate in any of its programs or activities on the basis of race, color, religion, sex, national origin, age, disability, veteran status, sexual orientation, gender identity or expression, or on any other basis prohibited by applicable law.