Student Technical Support Assistant

Ohio; Dublin (OH); Hybrid; USD 17,000 - 24,000; Part time

Job summary

Ohio University in Dublin, OH, is seeking a Student Technical Support Assistant to provide frontline technology help to students, faculty, and staff. The role covers classroom tech, device setup, and basic troubleshooting while offering front-desk support and flexible hours for students.

The position is a part-time, on-site student hourly role with an emphasis on customer service and rapid problem resolution.

Qualifications

• Enrolled in college/university during current or upcoming semester.
• Able to follow instructions and complete tasks within deadlines.
• Basic knowledge of office software and communication tools.
• Minimum GPA 2.5; preferred 2.75.

Responsibilities

• Receive and respond to calls and emails regarding technology and classroom needs.
• Provide classroom technology/equipment support (projectors, PCs, smart boards).
• Assist students, faculty, staff, and guests with connecting to resources (Wi‑Fi, classroom equipment).
• Set-up and tear down of event spaces including conference rooms, classrooms, and programming spaces.
• General office support: answering phones, greeting visitors, filing, printing/copying, front desk coverage.

Skills

Customer service

Troubleshooting

Office software

Communication

Education

Enrolled student

Tools

Windows OS

Mac OSX

iOS

Android

Job description

Student Technical Support Assistant

Posting Details

Applications will be accepted until midnight (Eastern Time Zone) on the ‘Posting End Date’ shown below.

Position Information Business Title Student Technical Support Assistant Special Instructions to Applicants Posting Number 20161777STD Department Summary This is a Dublin Campus position.

• Receive and respond to calls and emails regarding technology and classroom needs
• Provide classroom technology/equipment support (projectors, PCs, smart boards)
• Provide high quality customer service to faculty, staff, students, and guests of Ohio University.
• Provide basic troubleshooting, diagnose problems, implement corrective action, or escape to other technical resources as appropriate.
• Assist students, faculty, staff, students, and customers with connecting to and using resources (Wi-Fi, classroom equipment, etc.)
• Clean and maintain equipment as necessary
• Set-up and tear down of all event spaces including conference rooms, classrooms, and programming spaces.
• This role also provides general office support including but not limited to: answering the telephone and greeting visitors; filing; printing/copying; and providing front desk coverage.
• Other duties as assigned

Job Profile Duties/essential functions may include, but not be limited to, the following: Provides technical assistance to students, staff, and faculty by troubleshooting software or hardware issues, maintaining IT systems, and offering solutions to ensure smooth technological operations across the University. Provides an entry point into the field of Information Technology for Ohio University students. Level Summary Performs basic tasks and assists with administrative or operational duties under supervision. Roles are entry-level and aimed at providing exposure to workplace environments. Supervisory Responsibilities: Limited supervisory responsibilities. May supervise other student workers. Fiscal Responsibilities: No budgetary responsibility. Problem Solving: Addresses routine, well-defined problems under supervision. Independence of Action: Works under close supervision. Communication and Collaboration: Communicates primarily with supervisor and peers. Collaborates with team members to accomplish tasks.

Minimum Qualifications Enrolled for classes at Ohio University, Hocking College, another post-secondary education institution, or a secondary school during the current semester, immediate previous semester, or immediate upcoming semester. Able to follow instructions and complete tasks within deadlines. Basic knowledge of office software and communication tools. Departments may have specific minimum requirements.

Preferred Qualifications

• Knowledge and proficiency with standard Windows operating systems and applications (Windows 10, Microsoft Office – including OneDrive and Teams)
• Familiarity with Mac OSX , iOS, and Android OS a plus
• Familiarity with wireless network connections
• Knowledge of basic computer software and hardware troubleshooting
• Ability to work well independently and as a member of the team
• Ability to quickly learn and apply new technical concepts
• Ability to prioritize and execute tasks
• A strong desire to learn
• Strong analytical skills
• Knowledge of Zoom and Teams video conferencing a plus
• Demonstrates a professional approach in working with faculty and staff
• Excellent customer service skills
• Excellent communication and organizational skills
• Students are required to have a minimum G.P.A. of 2.5 with a preferred 2.75 G.P.A.

Working Condition/Physical Demands: This role is primarily desk-based and involves extensive use of desktop computers. Occasionally, the job may require travel to attend meetings and programs. This position does not allow remote work.

Department Health Sciences Professions, Dean's Office Pay Rate $15 per hour FLSA Status Non-Exempt Posting Open Date 09/25/2026 Posting End Date 10/25/2026 Job Category Student Hourly Planning Unit College of Health Sciences & Professions Work Schedule Students are able to work up to 25 hours per week but should be able to work a minimum of 12 hours per week. Scheduling is flexible and will work with the students’ academic schedule, though evening and weekend hours may be required. Preference will be given to students able to work the entire academic year and summer. However, students with seasonal availability will still be considered. Expected hours: 15 – 20 per week. Flexible hours. Campus Dublin, Ohio Applicants may contact this person if they have questions about this position. Daniel Custer, [e-mail]

Non-Discrimination Statement Ohio University is proud of its rich history and as part of our ongoing efforts to provide and support a transformative learning experience, we affirm our commitment to fostering a welcoming and respectful workforce and community. All qualified applicants are encouraged to apply and will receive consideration free from discrimination on the basis of age, ancestry, color, disability, ethnicity, gender, gender identity or expression, genetic information, military service or veteran status, national origin, pregnancy, race, religion, sex, sexual orientation, status as a parent or foster parent, or any other bases under the law. Ohio university is an equal access/equal opportunity employer.

Employment Type Part-Time Job Level STUDENT Job Family Student Hourly Employee Job Sub Family Student IT Support Specialist Clery Act Annual Safety and Fire Report Clery Act Statistics To view the Clery Act Annual Safety and Fire Report

Applicant Documents

Required Documents

• Resume/Curriculum Vitae
• Cover Letter
• References

Posting Specific Questions

Required fields are indicated with an asterisk (*).

Ohio University Human Resources | Grosvenor West 103 | 1 Ohio University | Athens, OH 45701| T: 740.593.1636 | F: 740.593.0386