Student Technical Support Assistant

Ohio University; Dublin (OH); On-site; USD 17,000 - 24,000; Part time

Job summary

Ohio University is seeking a Student Technical Support Assistant to provide classroom technology support and respond to faculty, staff, and student needs. You’ll troubleshoot hardware and software issues and assist users with Wi‑Fi and other resources, under supervision.

The role also covers event space setup/teardown and general office tasks at the Health Sciences Professions, Dean's Office, with a flexible part-time schedule (12–25 hours/week) and pay of $15/hour.

Qualifications

• Must be enrolled in post-secondary education or secondary school with a minimum 2.5 GPA (preferred 2.75 GPA).
• Knowledge of Windows OS, Microsoft Office, and basic troubleshooting is required; familiarity with Mac OSX, iOS, Android, Zoom, and Teams is a plus.

Responsibilities

• Provide classroom technology support including projectors, PCs, and smart boards.
• Troubleshoot hardware and software issues and escalate as needed.
• Assist users with Wi-Fi and other technology resource connections.
• Perform technical support for faculty, staff, students, and guests.
• Conduct event space setup and tear down for conference rooms and classrooms.
• Offer general office support such as answering phones, greeting visitors, filing, and front desk coverage.

Skills

Windows OS

Microsoft Office

Troubleshooting

Education

Post-secondary education enrollment

Tools

Mac OSX

iOS

Android

Zoom

Teams

Job description

Ohio University is hiring a Student Technical Support Assistant. The role involves providing technical assistance and classroom technology support, responding to calls and emails about technology needs, troubleshooting issues, and supporting faculty, staff, and students with technological resources. The position also includes general office duties and event space setup and teardown under supervision.

Highlights

• Provide classroom technology support including projectors, PCs, and smart boards
• Troubleshoot hardware and software issues and *escalate* as needed
• Assist users with Wi-Fi and other technology resource connections
• Perform technical support for faculty, staff, students, and guests
• Conduct event space setup and tear down for conference rooms and classrooms
• Offer general office support such as answering phones, greeting visitors, filing, and front desk coverage
• Knowledge of Windows OS, Microsoft Office, and basic troubleshooting required; familiarity with Mac OSX, iOS, Android, Zoom, and Teams is a plus
• Must be enrolled in post-secondary education or secondary school with a minimum 2.5 GPA (preferred 2.75 GPA)
• Pay rate: $15 per hour; part-time hours with flexible scheduling (12-25 hours per week)
• Department: Health Sciences Professions, Dean's Office; working closely with faculty, staff, and students