Student Tech Support: Tier 1 Helpdesk

Bethel University; Saint Paul (MN); On-site; USD 17,000 - 21,000; Part time

Job summary

Bethel University is seeking a part-time Technology Help Desk assistant to answer calls and walk-ins, gather information, and provide Tier 1 support for common tech issues. You will document cases, update knowledge base articles, and ensure accurate case tracking.

You’ll work with staff and student peers in a fast-paced, Christ-centered campus environment. The role emphasizes reliable attendance, independent work, and professional communication with Bethel community members as you help maintain

Qualifications

• Must be reliable (show up on time, stay on task, notify before an absence).
• Motivated to learn.
• Able to work independently with minimal supervision.
• Works well with other students.
• Able to take direction from multiple staff employees.
• Able to communicate professionally with Bethel community members.
• Ability to research solutions to new or difficult problems.

Responsibilities

• Answers incoming calls related to technology issues and requests from Bethel community members.
• Gathers information from customers to facilitate troubleshooting.
• Provides Tier 1 support including solutions to common problems and fulfilling requests for service, equipment, etc.
• Documents case information thoroughly to facilitate case tracking and reference.
• Submits new and edits existing knowledge base documentation.
• Provides prompt, excellent service to telephone and walk-in customers.

Skills

Reliable

Motivated to learn

Independent worker

Team player

Professional communication

Research skills

Job description

Bethel University is seeking a part-time Technology Help Desk assistant to answer calls and walk-ins, gather information, and provide Tier 1 support for common tech issues. You will document cases, update knowledge base articles, and ensure accurate case tracking.

You’ll work with staff and student peers in a fast-paced, Christ-centered campus environment. The role emphasizes reliable attendance, independent work, and professional communication with Bethel community members as you help maintain