Help Desk Technician - IT Support (Associate)

Baptist; Memphis (TN); On-site; USD 42,000 - 54,000; Full time

Job summary

Baptist is seeking an IT Help Desk Technician to provide initial employee support for technical inquiries via phone, email, and messaging. You will assess problems, resolve basic issues, and troubleshoot software and hardware on laptops, desktops, tablets, and smartphones.

This role includes logging tickets, assisting with hospital information systems, and taking on-call shifts as required. Overtime and callbacks may be needed.

Qualifications

• 2 years experience or educational equivalent of Associate's degree.

Responsibilities

• Provides technical assistance to computer system users.
• Solves problems dealing with a limited variety of concrete variables by interpreting written and verbal information and screen shots or other data supplied.
• Maintains current knowledge of hospital information systems, software, networks and telecommunications technologies.
• Uses standard tools, knowledge and experience to analyze, diagnose and resolve problems.
• Contributes to evaluation and maintenance of existing support documentation.
• Completes assigned goals.

Education

Associate's degree

Job description

Baptist is seeking an IT Help Desk Technician to provide initial employee support for technical inquiries via phone, email, and messaging. You will assess problems, resolve basic issues, and troubleshoot software and hardware on laptops, desktops, tablets, and smartphones.

This role includes logging tickets, assisting with hospital information systems, and taking on-call shifts as required. Overtime and callbacks may be needed.