ITS Student Worker

Bethel University; Saint Paul (MN); On-site; USD 17,000 - 21,000; Part time

Job summary

Bethel University is seeking a part-time Technology Help Desk assistant to answer calls and walk-ins, gather information, and provide Tier 1 support for common tech issues. You will document cases, update knowledge base articles, and ensure accurate case tracking.

You’ll work with staff and student peers in a fast-paced, Christ-centered campus environment. The role emphasizes reliable attendance, independent work, and professional communication with Bethel community members as you help maintain

Qualifications

• Must be reliable (show up on time, stay on task, notify before an absence).
• Motivated to learn.
• Able to work independently with minimal supervision.
• Works well with other students.
• Able to take direction from multiple staff employees.
• Able to communicate professionally with Bethel community members.
• Ability to research solutions to new or difficult problems.

Responsibilities

• Answers incoming calls related to technology issues and requests from Bethel community members.
• Gathers information from customers to facilitate troubleshooting.
• Provides Tier 1 support including solutions to common problems and fulfilling requests for service, equipment, etc.
• Documents case information thoroughly to facilitate case tracking and reference.
• Submits new and edits existing knowledge base documentation.
• Provides prompt, excellent service to telephone and walk-in customers.

Skills

Reliable

Motivated to learn

Independent worker

Team player

Professional communication

Research skills

Job description

About the role

• Answers incoming calls related to technology issues and requests from Bethel community members.
• Gathers information from customers to facilitate troubleshooting process.
• Provides Tier 1 support including solutions to common problems and fulfilling requests for service, equipment, etc.
• Documents case information thoroughly and correctly to facilitate case tracking and reference.
• Submits new and edits existing knowledge base documentation.
• Provides prompt, excellent service to telephone and walk-in customers.

Qualifications

• Must be a current sMust be reliable (show up on time, stay on task, notify me before an absence)
• Must be motivated to learn
• Must be able to work independently with minimal supervision
• Must work well with other students
• Must be able to take direction from multiple Staff employees
• Must be able to communicate in a professional manner to Bethel community members.
• Ability to research solutions to new or difficult problems.

Additional Responsibilities:

Bethel’s mission is to educate and equip students to lead lives of impact through transformative academics in a Christ-centered community. Bethel’s employee community plays a central role in developing our students as whole and holy persons. To carry out this mission, Bethel uses the foundation of our guiding documents, the Affir… (continues) ... by actively partnering with the University to carry out its mission and foster Bethel’s Christ-centered covenant community.

Other Duties:

The essential functions, tasks and responsibilities of this position may change from time to time. Bethel University reserves the right to add or omit duties and responsibilities at the discretion of the University or its leadership. Additional tasks or duties required of the position, will be communicated to the incumbent with specificity to ensure the employee may perform their role with complete understanding. This job description is intended to describe the general level of work being performed; it is not intended to be all-inclusive.

Travel:

This position does not require travel.

Physical Demands:

N/A

Expected Hours of Work:

Will work with students scheduale

Applicants must be authorized to work in the U.S. We are unable to sponsor or take over sponsorship of an employment Visa at this time