Student Tech Support Specialist — Online Learning Helpdesk

Grand Canyon Education, Inc.

Phoenix (AZ)

On-site

USD 19,000 - 26,000

Full time

2 days ago

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Job summary

Grand Canyon Education, Inc. is seeking a Technical Support Specialist to assist students with access to online classrooms. You will handle calls, chats, emails and social media inquiries, providing troubleshooting support and guidance.

The role requires professional communication and a patient, customer-focused approach in a fast-paced environment. Shift options include early morning to afternoon hours; the ideal candidate will adapt to weekend/evening coverage and contribute to resolving

Qualifications

Customer-focused and professional demeanor.
Ability to handle multiple cases concurrently.
Strong problem-solving and attention to detail.
Own customer issues and follow through to resolution.
Strong written and verbal communication skills.
Willingness to work flexible shifts including weekends/evenings.
Call center or technical support experience preferred.

Responsibilities

Handles Technical Support Calls, chats, emails, and social media requests regarding online classroom access.
Assists Students with basic and advanced troubleshooting and classroom technology setup.
Handles browser troubleshooting for supported applications.
Documents requested information and resolutions according to guidelines.
Collaborates with team and other departments to resolve issues.
Maintains high first-contact resolution metrics.
Works alternate shift hours as needed to handle volume.