Student Tech Support Specialist – Online Class Access

Grand Canyon University Inc.; Phoenix (AZ); On-site; USD 45,461,000 - 48,216,000; Full time

Job summary

Grand Canyon Education seeks a Technical Support Specialist to assist GCU students with online classroom access via phone, email, live chat, and social media. The role requires troubleshooting, browser checks, and cross‑department collaboration to resolve issues efficiently.

The position is full-time with a structured schedule, involving high-volume inbound calls and support across platforms. Prior university e-learning experience is helpful, and a background check will be conducted.

Qualifications

• Call center or technical support experience desirable.
• Must be able to pass pre-employment background check.
• Previous experience with University e-learning environments preferred but not required.

Responsibilities

• Provide telephone, e-mail, live chat and social media support for students on online classroom access.
• Troubleshoot issues and assist with classroom technology setup.
• Resolve browser-related issues for supported applications and document resolutions.
• Escalate persistent issues to management when needed.
• Navigate multiple applications to research solutions and provide step-by-step guidance.

Skills

Customer focus

Problem solving

Communication

Multi-tasking

Team player

Conflict resolution

Active listening

Tools

University e-learning software

Job description

Grand Canyon Education seeks a Technical Support Specialist to assist GCU students with online classroom access via phone, email, live chat, and social media. The role requires troubleshooting, browser checks, and cross‑department collaboration to resolve issues efficiently.

The position is full-time with a structured schedule, involving high-volume inbound calls and support across platforms. Prior university e-learning experience is helpful, and a background check will be conducted.