Student Call Center Specialist - Part-Time, Onsite

Grand Canyon University Inc.; Phoenix (AZ); Hybrid; USD 21,000 - 26,000; Part time

Job summary

Grand Canyon Education is seeking a Call Center Specialist (NFWS) to support the Student Contact Center by answering incoming calls, screening inquiries, and routing to the appropriate department. The role also handles live chats and maintains accurate records in the inquiry management system.

This part-time, on-site position emphasizes excellent customer service, clear communication, empathy, and teamwork. The schedule aligns with the center's hours Monday–Friday 7:00 a.m.–6:00 p.m.

Qualifications

• Must be enrolled full-time at GCU with GPA requirements.
• Strong customer service and communication skills.
• Able to work onsite and multitask across systems.

Responsibilities

• Answer, screen, and route calls from students and staff.
• Enter inquiries into the management database with accuracy.
• Conduct Live Chat conversations with students and prospective students.
• Demonstrate empathy, active listening, and clear dialogue.
• Maintain center quality standards and meet metrics.

Skills

Verbal communication

Customer service

Multitasking

Empathy

Professional demeanor

Education

Enrolled as full-time student at GCU

GPA 2.0 (Bachelor) / 3.0 (Master)

Tools

MS Office

CRM

Jabber-phone system

Calabrio

Chat platform

Job description

Grand Canyon Education is seeking a Call Center Specialist (NFWS) to support the Student Contact Center by answering incoming calls, screening inquiries, and routing to the appropriate department. The role also handles live chats and maintains accurate records in the inquiry management system.

This part-time, on-site position emphasizes excellent customer service, clear communication, empathy, and teamwork. The schedule aligns with the center's hours Monday–Friday 7:00 a.m.–6:00 p.m.