Student Tech Support - Online Class Access

Grand Canyon Education, Inc.; Phoenix (AZ); On-site; USD 21,000 - 25,000; Full time

Job summary

Grand Canyon Education, Inc. is seeking a Technical Support Specialist to assist students with online classroom access via phone, email, live chat and social media. This full-time role demands handling high-volume inquiries and delivering timely, clear guidance in a fast-paced environment.

The ideal candidate brings call center or tech support experience, strong communication and troubleshooting skills, and the ability to work a shift that may include weekends/evenings in a structured setting.

Qualifications

• Customer-focused and professional demeanor required.
• Ability to handle multiple cases simultaneously.
• Strong problem solving and attention to detail.
• Ownership of customer issues and follow-through.
• Willingness to learn University e-learning software and apps.
• Able to work in a fast-paced call center environment.
• Willing to work assigned shifts including weekends/evenings.

Responsibilities

• Handle technical support calls, chats, emails and social media for students.
• Assist students with troubleshooting and classroom tech setup.
• Troubleshoot browser issues for supported applications.
• Document interactions and resolutions per guidelines.
• Escalate persistent issues to management when needed.
• Work with team and other departments to resolve customer problems.

Skills

Customer-focused

Multitasking

Troubleshooting

Communication skills

Team player

Education

Call center or tech support experience

Background check passed

University e-learning software experience

Tools

University E-Learning software

Job description

Grand Canyon Education, Inc. is seeking a Technical Support Specialist to assist students with online classroom access via phone, email, live chat and social media. This full-time role demands handling high-volume inquiries and delivering timely, clear guidance in a fast-paced environment.

The ideal candidate brings call center or tech support experience, strong communication and troubleshooting skills, and the ability to work a shift that may include weekends/evenings in a structured setting.