Student Tech Support & Onboarding Specialist

Temple College; Temple (TX); On-site; USD 42,000 - 66,000; Full time

Job summary

Temple College seeks a Technology Support Specialist for Dual Credit & IT Services to provide technology support to dual credit students, faculty, staff, and partner ISDs. The role acts as a liaison among IT Services, the Dual Credit Department, and ISD partners to ensure access to technology resources for enrollment and success in coursework.

Responsibilities include onboarding, account access, LMS support, troubleshooting, and supporting technology initiatives, with adherence to security

Qualifications

• Bachelor's degree in Information Technology or related field; OR Associate's degree and two years directly related work experience; OR High School diploma/GED and three years directly related work experience in information technology support.
• Experience with educational technology and end-user support in academic environments preferred.
• CompTIA A+ or other industry-recognized technology certification preferred.

Responsibilities

• Diagnose, resolve, document, and track hardware, software, and other technology-related issues.
• Provide technical support to faculty, staff, administrators, and students in person, remotely, by phone, and via email.
• Participate in deployment, configuration, and support of technology systems and software applications.
• Maintain accurate service-request records and support tickets.
• Assist with inventory management and distribution of technology resources.

Skills

Interpersonal skills

Communication skills

Organization and time management

High-volume caseload management

Ability to explain technical subjects

Education

Bachelor's degree in IT or related field

Associate's degree + 2 years related experience

High School diploma/GED + 3 years related experience

Tools

D2L LMS

Student Information Systems

Job description

Temple College seeks a Technology Support Specialist for Dual Credit & IT Services to provide technology support to dual credit students, faculty, staff, and partner ISDs. The role acts as a liaison among IT Services, the Dual Credit Department, and ISD partners to ensure access to technology resources for enrollment and success in coursework.

Responsibilities include onboarding, account access, LMS support, troubleshooting, and supporting technology initiatives, with adherence to security