Student Tech Support Specialist (Part-Time, On-Campus)

Johnson County Community College; Overland Park (KS); On-site; USD 17,047 - 24,280; Part time

Benefits offered by this job

Tuition discount for JCCC courses

More scheduling flexibility

Free gym access on campus for employee

Hierarchy Center development/mentoring

Professional development funding

Job summary

Johnson County Community College is seeking a Student Support Technician in the Finance & Administrative Services department. This part-time temporary role serves as the first point of contact for student support, handling initial triage and escalation when needed, and contributing to knowledge management processes.

The position requires the candidate to be a JCCC student enrolled in at least 3 credit hours, with duties including front desk support for Information Services, basic technical

Qualifications

• Strong problem solving/troubleshooting skills.
• Must be a JCCC student enrolled in at least 3 credit hours for the current or subsequent spring or fall semester.
• Familiarity in Microsoft Office software.

Responsibilities

• Assists with day-to-day customer support requests and problem resolution needs.
• Provides basic problem resolution and support services for JCCC students at the main office as well as remote sites.
• Utilizes support tools and documentation to assist in support, maintenance and problem resolution.

Skills

Problem solving

Microsoft Office

Customer service

Tools

Ticketing system

Knowledge management

Job description

Johnson County Community College is seeking a Student Support Technician in the Finance & Administrative Services department. This part-time temporary role serves as the first point of contact for student support, handling initial triage and escalation when needed, and contributing to knowledge management processes.

The position requires the candidate to be a JCCC student enrolled in at least 3 credit hours, with duties including front desk support for Information Services, basic technical