Student Systems Tech Team Manager

State of South Carolina; Richland (AL); On-site; USD 90,000 - 120,000; Full time

Benefits offered by this job

Downtown COLA Location

Energetic Leadership

Job summary

The University of South Carolina is seeking an experienced technology leader to head the Student Systems Technical Team responsible for Ellucian Banner and related student systems. As Team Manager, you will guide six technical professionals, shape technical direction, and partner with Admissions, Registrar, and Financial Aid to translate needs into sustainable solutions.

This role emphasizes modernization, automation, production support, security, and continuous improvement, with a focus on

Qualifications

• Bachelor's degree and 5+ years of relevant professional experience.
• At least 2 years of experience managing or supervising technical professionals.
• 5+ years Banner Student Systems experience strongly preferred.
• Strong knowledge of databases (SQL), system integrations, and data management.
• Experience with application development and full software lifecycle.
• Ability to translate business needs into technical solutions.

Responsibilities

• Lead and develop a high-performing technical team for USC's Student Systems.
• Provide technical leadership for Ellucian Banner, DegreeWorks, and related tools.
• Oversee development, configuration, testing, deployment, and production support.
• Ensure reliable operations, incident response, and performance management.
• Drive modernization, automation, and integration efforts with stakeholders.

Skills

Database knowledge

SQL

System integrations

APIs/interfaces

Data management

Enterprise architecture

Leadership

Communication

Customer-service orientation

Education

Bachelor's degree

Tools

Ellucian Banner

DegreeWorks

Banner Document Management

Batch processing

Data integrations

Job description

Posting number: 9829749

Department: University of South Carolina

Job classification: IT Manager I

Posting type: Open

Categories: Management

Summary

Student Systems Tech Team Manager Department: IT Enterprise Applications Advertised Salary Range: Part/Full Time: Full Time About UofSC From the Upstate to the Lowcountry, the University of South Carolina system is transforming the lives of South Carolinians through the impact of our eight institutions and 20 locations throughout the state. More than 50,000 students are enrolled at one of eight institutions, including the research campus in Columbia and comprehensive four-year universities in Aiken, Upstate and Beaufort. In addition, our Palmetto College campuses in Salkehatchie, Union, Lancaster and Sumter enable students to earn associate or bachelor's degrees through a combination of in-person, online or blended learning. All of our system institutions place strong emphasis on service - helping to build healthier, more educated communities in South Carolina and beyond.

Advertised Job Summary

Help shape the future of student technology at the University of South Carolina. We are seeking an experienced technology leader to lead the technical team responsible for Ellucian Banner and the applications and integrations that support the student experience across USC. As our Student Systems Technical Team Manager, you will lead a talented team of technical professionals, influence the direction of critical enterprise systems, modernize and improve how we deliver technology, and partner with university leaders and functional teams to solve meaningful problems. If you have strong Banner technical expertise, enjoy leading and developing people, and want an opportunity where your work directly supports students and the mission of a major university, we would like to hear from you. The Student Systems Technical Team Manager provides technical and people leadership for the team responsible for the development, configuration, integration, maintenance, and production support of USC's core student systems. The position leads a team of six technical professionals supporting Ellucian Banner, along with related technologies such as DegreeWorks, Banner Document Management, batch processing, integrations, and other applications supporting the student lifecycle. This is more than a day-to-day application support role. You will help set the technical direction for USC's student systems, establish strong development and production-support practices, improve automation and integration, reduce technical debt, and ensure these mission-critical systems remain reliable and secure. You will work closely with partners in areas such as Admissions, the Registrar, Financial Aid, and other university organizations to translate business needs into sustainable technical solutions.

Key Responsibilities

• Lead and develop a high-performing technical team responsible for USC's Student Systems applications.
• Provide technical leadership for Ellucian Banner, DegreeWorks, Banner Document Management, batch processing, integrations, and related technologies.
• Oversee the development, configuration, testing, deployment, maintenance, and continuous improvement of student systems.
• Ensure reliable day-to-day operations of mission-critical systems, including production troubleshooting, root-cause analysis, upgrades, patches, and performance management.
• Lead technical projects involving new functionality, integrations, enhancements, upgrades, and data migrations.
• Establish and continuously improve development, testing, documentation, change management, source/code management, and production-support standards.
• Partner with functional organizations and stakeholders to translate business requirements into effective, maintainable technical solutions.
• Manage vendors and third-party technology providers and coordinate their work with university technical and functional teams.
• Protect the security, integrity, privacy, and availability of student information, including adherence to FERPA and university IT policies.
• Build strong relationships with university customers through responsive support, clear communication, accountability, and a service-oriented approach.

What We're Looking For

• Bachelor's degree and 5+ years of relevant professional experience, or an equivalent combination of education, certification, training, and experience.
• At least 2 years of experience managing or supervising technical professionals.
• Significant experience supporting a Student Information System, with 5+ years of Ellucian Banner Student experience strongly preferred.
• Strong technical knowledge of databases, SQL, system integrations, APIs/interfaces, data management, and enterprise application architecture.
• Experience with application development and the full software development lifecycle, including design, testing, deployment, maintenance, and change management.
• Experience planning and executing enterprise application upgrades, patches, configuration changes, and production deployments.
• Demonstrated ability to troubleshoot complex production application and integration problems and lead effective root-cause analysis.
• A leadership style that develops people, encourages collaboration, builds technical depth, and holds teams accountable for results.
• Strong customer-service orientation and the ability to build trusted relationships with both technical and nontechnical partners.
• Ability to communicate complex technology issues clearly to audiences ranging from developers to functional leaders and senior management.
• Commitment to security, documentation, operational discipline, continuous improvement, and reliable production support.

Why Join Us?

• Make an impact that matters. The systems you lead directly support students and some of the university's most important academic and administrative processes.
• Lead, don't just maintain. This role has the opportunity to improve technical practices, modernize processes, strengthen integrations, and influence the future direction of USC's Student Systems environment.
• Build a great team. You'll lead six technical professionals and have the opportunity to develop talent, expand knowledge across the team, and create a strong engineering and customer-service culture.
• Solve interesting problems at enterprise scale. Banner and its surrounding ecosystem touch numerous applications, integrations, business processes, and university organizations.
• Balance stability with modernization. You'll be responsible for keeping critical systems dependable today while helping USC improve and modernize them for tomorrow.
• Join a mission-driven organization. Your technical leadership ultimately supports education, research, faculty, staff, and student success rather than simply delivering technology for its own sake.

Perks of the University of South Carolina

• Downtown COLA Location. Enjoy working in the heart of Columbia, SC, with easy access to vibrant city life, dining, and cultural events.
• Energetic Leadership. Thrive under the guidance of an energetic and innovative leadership team dedicated to transforming IT at USC, making your role impactful and exciting.

Examples of duties

• Banner student system, Higher Education, Development Life Cycle.

Qualifications

• Preferred Qualifications - Minimum of 2 years managerial experience.
• Preferred Qualifications - Experience with Student Information Systems (e.g., Banner, PeopleSoft or similar).
• Preferred Qualifications - Strong knowledge of databases (SQL), system integrations, and data management.
• Preferred Qualifications - 5+ years Banner Student Systems experience.

Supplemental information

Job Close Date 10/30/2026

Special Instructions to Applicant Positions are advertised for a minimum of five (5) business days on our job website. After five (5) business days, positions can be closed at the discretion of the department at any time. This employment site is updated on a regular basis. The length of the recruitment and screening process may vary from position to position, depending upon a variety of factors. Should review of your qualifications result in a decision to pursue your candidacy, you will be contacted by phone or email. We are only accepting applications submitted by October 30, 2026. The University of South Carolina offers a valuable benefits package including but not limited to: - Health and Life Insurance - Retirement Programs - Paid Tuition - Dependent Scholarships - Annual Leave - Sick Leave - 13 Paid Holidays (including an extended December holiday) - Paid Parental Leave - Professional Development Opportunities Clickhttps://nam02.safelinks.protection.outlook.com/?url=https%3A%2F%2Fsc.edu%2Fabout%2Foffices_and_divisions%2Fhuman_resources%2Fcareers%2Findex.php&data=05%7C01%7CKURTRS%40email.sc.edu%7Ceca45df616784275e15908dab2a706ac%7C4b2a4b19d135420e8bb2b1cd238998cc%7C0%7C0%7C638018727680845870%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C3000%7C%7C%7C&sdata=j6sQGvabHDZHDmRBFwMrq8P8QCuDmChuJ%2FH5%2F8hDRUw%3D&reserved=0 to learn more about why you should work at USC.

EEO Statement

The University of South Carolina does not discriminate in educational or employment opportunities on the basis of race, sex, gender, gender identity, transgender status, age, color, religion, national origin, disability, sexual orientation, genetics, protected veteran status, pregnancy, childbirth or related medical conditions. je-8592f23e10564a79a90cf400b8e17d55