Client Services Team Lead

University of South Carolina; Columbia (SC); On-site; USD 41,000 - 50,000; Full time

Benefits offered by this job

Health and Life Insurance

Retirement Programs

Paid Tuition

13 Paid Holidays

Professional Development Opportunities

Job summary

University of South Carolina in Columbia seeks a Client Services Team Lead to oversee accurate, timely services for students, alumni, and university stakeholders. Under the Assistant Registrar for Client Services, you will guide staff, coordinate daily coverage, and resolve escalated client-service matters.

You will also support daily deposits, PCI compliance, and ongoing improvements to service procedures while working a 37.5 hour week, typically 8:30am–5:00pm, with flexibility as department

Qualifications

• Minimum education and experience as required by USC; details provided in the posting.

Responsibilities

• Lead client services, ensuring accurate, timely support for students, alumni and stakeholders.
• Provide guidance to staff, coordinate daily coverage, and resolve escalated client-service issues.
• Support daily deposits, PCI compliance, and continuous improvement of service procedures.

Job description

Please see Special Instructions for more details.

Positions are advertised for a minimum of five (5) business days on our job website. After five (5) business days, positions can be closed at the discretion of the department at any time. This employment site is updated on a regular basis. The length of the recruitment and screening process may vary from position to position, depending upon a variety of factors. Should review of your qualifications result in a decision to pursue your candidacy, you will be contacted by phone or email.

We are only accepting applications submitted by November 13, 2026.

The University of South Carolina offers a valuable benefits package including but not limited to:

• Health and Life Insurance


• Retirement Programs


• Paid Tuition


• 13 Paid Holidays (including an extended December holiday)


• Professional Development Opportunities

• Typical work schedule is Monday through Friday from 8:30am - 5:00pm.


• Must be willing to work a flexible schedule to meet the needs of the department.

Basis

Basis 12 months

Job Search Category

Job Search Category Administrative

About USC

About University of South Carolina

From the Upstate to the Lowcountry, the University of South Carolina system is transforming the lives of South Carolinians through the impact of our eight institutions and 20 locations throughout the state. More than 50,000 students are enrolled at one of eight institutions, including the research campus in Columbia and comprehensive four-year universities in Aiken, Upstate and Beaufort. In addition, our Palmetto College campuses in Salkehatchie, Union, Lancaster and Sumter enable students to earn associate or bachelors degrees through a combination of in-person, online or blended learning. All of our system institutions place strong emphasis on service - helping to build healthier, more educated communities in South Carolina and beyond.

Veterans' Preference Statement

The University of South Carolina is committed to equal opportunity and proudly values the skills and experience military veterans bring to our workforce. Across South Carolina, we are making veterans a priority for employment and recognize their vital contributions to our state and our communities.

Posting Summary Logo Posting Number STA00734PO26 Job Family Administrative Support Job Function Administrative Services USC Market Title Administrative Assistant Link to USC Market Title https://uscjobs.sc.edu/titles/131895 Job Level A3 - Administrative/Operational Support Business Title (Internal Title) Client Services Team Lead Campus Columbia Work County Richland College/Division Enrollment Management Department EM Office of the Registrar State Pay Range G06 USC Market Range MRC - $41,073 $50,315 $59,556 Anticipated Hiring Range $41,073 - $50,315 Location of Vacancy Part/Full Time Full Time Hours per Week 37.5 Work Schedule

• Typical work schedule is Monday through Friday from 8:30am - 5:00pm.


• Must be willing to work a flexible schedule to meet the needs of the department.

Basis 12 months Job Search Category Administrative About USC About University of South Carolina From the Upstate to the Lowcountry, the University of South Carolina system is transforming the lives of South Carolinians through the impact of our eight institutions and 20 locations throughout the state. More than 50,000 students are enrolled at one of eight institutions, including the research campus in Columbia and comprehensive four-year universities in Aiken, Upstate and Beaufort. In addition, our Palmetto College campuses in Salkehatchie, Union, Lancaster and Sumter enable students to earn associate or bachelors degrees through a combination of in-person, online or blended learning. All of our system institutions place strong emphasis on service - helping to build healthier, more educated communities in South Carolina and beyond. Veterans' Preference Statement The University of South Carolina is committed to equal opportunity and proudly values the skills and experience military veterans bring to our workforce. Across South Carolina, we are making veterans a priority for employment and recognize their vital contributions to our state and our communities. Benefits for FTE Positions The University of South Carolina (USC), through the State of SC and Public Employee Benefit Authority (PEBA), offers employees a valuable benefits package, including health and life insurance, generous paid leave and retirement programs. To learn more about USC benefits, access the "Working at USC" section on the Applicant Portal at https://uscjobs.sc.edu. Research Grant or Time-limited positions may be eligible for all, some, or no benefits, based on the grant or project funding. Position Description Advertised Job Summary The Client Services Team Lead supports the delivery of accurate, timely, and responsive services for students, alumni, and other University stakeholders within Client Services. Under the direction of the Assistant Registrar for Client Services, this position provides guidance and support to staff, coordinates daily coverage, and resolves escalated client-service matters. It also supports daily financial deposits, PCI compliance, and continuous improvement of service procedures. Job Related Minimum Required Education and Experience

EEO Statement The University of South Carolina does not discriminate in employment opportunities or decisions for qualified persons on the basis of age, ancestry, citizenship status, color, disability, ethnicity, familial status, gender, gender identity or expression, genetic information, military status, national origin, pregnancy, race, religion, sex, sexual orientation, veteran status, or any other protected category under applicable law.

Supplemental Questions

Required fields are indicated with an asterisk (*).

• * Do you have at least a high school diploma or GED and 2 or more years of job-related experience?
  • Yes
  • No


• * Briefly state why you are interested in this position.

  (Open Ended Question)



• * Describe what you think excellent customer service in a higher education setting looks like.

  (Open Ended Question)



• * What is your experience with student information systems such as Banner Student?

  (Open Ended Question)



• * Explain your familiarity with data privacy rules, specifically with FERPA.

  (Open Ended Question)

Required Documents

• Resume


• List of References and Contact Information

Optional Documents

• Cover Letter