Student Systems Tech Team Manager

State-of-South-Carolina; South Carolina; On-site; USD 110,000 - 140,000; Full time

Benefits offered by this job

Downtown COLA Location

Health and Life Insurance

Retirement Programs

Paid Tuition

Annual Leave

Sick Leave

13 Paid Holidays

Paid Parental Leave

Professional Development Opportunities

Job summary

University of South Carolina seeks a Student Systems Tech Team Manager to lead a technical team responsible for Ellucian Banner and related student systems. You will shape the strategy, drive modernization, and partner with stakeholders to deliver robust, secure solutions for the student experience.

You will oversee upgrades, integrations, and production support while mentoring staff and building strong customer relationships across Admissions, Registrar, and Financial Aid.

Qualifications

• Bachelor's degree and 5+ years of relevant professional experience.
• At least 2 years of experience managing or supervising technical professionals.
• Significant experience supporting a Student Information System, with 5+ years of Ellucian Banner Student experience preferred.
• Strong technical knowledge of databases, SQL, system integrations, APIs/interfaces, data management, and enterprise application architecture.
• Experience with application development and the full software development lifecycle, including design, testing, deployment, maintenance, and change management.
• Experience planning and executing enterprise application upgrades, patches, configuration changes, and production deployments.
• Demonstrated ability to troubleshoot complex production application and integration problems and lead root‑cause analysis.
• Leadership style that develops people, encourages collaboration, builds technical depth, and holds teams accountable for results.

Responsibilities

• Lead and develop a high-performing technical team responsible for USC's Student Systems applications.
• Provide technical leadership for Ellucian Banner, DegreeWorks, Banner Document Management, batch processing, integrations, and related technologies.
• Oversee the development, configuration, testing, deployment, maintenance, and continuous improvement of student systems.
• Ensure reliable day‑to‑day operations of mission‑critical systems, including production troubleshooting, root‑cause analysis, upgrades, patches, and performance management.
• Lead technical projects involving new functionality, integrations, enhancements, upgrades, and data migrations.
• Establish and continuously improve development, testing, documentation, change management, source/code management, and production‑support standards.
• Partner with functional organizations and stakeholders to translate business requirements into effective, maintainable technical solutions.
• Manage vendors and third‑party technology providers and coordinate their work with university technical and functional teams.
• Protect the security, integrity, privacy, and availability of student information, including adherence to FERPA and university IT policies.
• Build strong relationships with university customers through responsive support, clear communication, accountability, and a service‑oriented approach.

Skills

Banner experience

SQL

Leadership

Team management

System integrations

Enterprise architecture

Communication

FERPA compliance

Customer service

Production deployments

Education

Bachelor's degree or equivalent

Tools

Ellucian Banner

DegreeWorks

Job description

Student Systems Tech Team Manager

Department: IT Enterprise Applications Advertised Salary Range: Part/Full Time: Full Time

About UofSC

From the Upstate to the Lowcountry, the University of South Carolina system is transforming the lives of South Carolinians through the impact of our eight institutions and 20 locations throughout the state. More than 50,000 students are enrolled at one of eight institutions, including the research campus in Columbia and comprehensive four‑year universities in Aiken, Upstate and Beaufort. In addition, our Palmetto College campuses in Salkehatchie, Union, Lancaster and Sumter enable students to earn associate or bachelor's degrees through a combination of in‑person, online or blended learning. All of our system institutions place strong emphasis on service — helping to build healthier, more educated communities in South Carolina and beyond.

Inclusive Excellence Statement

Advertised Job Summary

Help shape the future of student technology at the University of South Carolina. We are seeking an experienced technology leader to lead the technical team responsible for Ellucian Banner and the applications and integrations that support the student experience across USC. As our Student Systems Technical Team Manager, you will lead a talented team of technical professionals, influence the direction of critical enterprise systems, modernize and improve how we deliver technology, and partner with university leaders and functional teams to solve meaningful problems. If you have strong Banner technical expertise, enjoy leading and developing people, and want an opportunity where your work directly supports students and the mission of a major university, we would like to hear from you.

Key Responsibilities

• Lead and develop a high-performing technical team responsible for USC's Student Systems applications.
• Provide technical leadership for Ellucian Banner, DegreeWorks, Banner Document Management, batch processing, integrations, and related technologies.
• Oversee the development, configuration, testing, deployment, maintenance, and continuous improvement of student systems.
• Ensure reliable day‑to‑day operations of mission‑critical systems, including production troubleshooting, root‑cause analysis, upgrades, patches, and performance management.
• Lead technical projects involving new functionality, integrations, enhancements, upgrades, and data migrations.
• Establish and continuously improve development, testing, documentation, change management, source/code management, and production‑support standards.
• Partner with functional organizations and stakeholders to translate business requirements into effective, maintainable technical solutions.
• Manage vendors and third‑party technology providers and coordinate their work with university technical and functional teams.
• Protect the security, integrity, privacy, and availability of student information, including adherence to FERPA and university IT policies.
• Build strong relationships with university customers through responsive support, clear communication, accountability, and a service‑oriented approach.

What We're Looking For

• Bachelor's degree and 5+ years of relevant professional experience, or an equivalent combination of education, certification, training, and experience.
• At least 2 years of experience managing or supervising technical professionals.
• Significant experience supporting a Student Information System, with 5+ years of Ellucian Banner Student experience strongly preferred.
• Strong technical knowledge of databases, SQL, system integrations, APIs/interfaces, data management, and enterprise application architecture.
• Experience with application development and the full software development lifecycle, including design, testing, deployment, maintenance, and change management.
• Experience planning and executing enterprise application upgrades, patches, configuration changes, and production deployments.
• Demonstrated ability to troubleshoot complex production application and integration problems and lead effective root‑cause analysis.
• A leadership style that develops people, encourages collaboration, builds technical depth, and holds teams accountable for results.
• Strong customer‑service orientation and the ability to build trusted relationships with both technical and nontechnical partners.
• Ability to communicate complex technology issues clearly to audiences ranging from developers to functional leaders and senior management.
• Commitment to security, documentation, operational discipline, continuous improvement, and reliable production support.

Why Join Us?

• Make an impact that matters. The systems you lead directly support students and some of the university's most important academic and administrative processes.
• Lead, don't just maintain. This role has the opportunity to improve technical practices, modernize processes, strengthen integrations, and influence the future direction of USC's Student Systems environment.
• Build a great team. You'll lead six technical professionals and have the opportunity to develop talent, expand knowledge across the team, and create a strong engineering and customer‑service culture.
• Solve interesting problems at enterprise scale. Banner and its surrounding ecosystem touch numerous applications, integrations, business processes, and university organizations.
• Work closely with the people who use what you build. You'll partner directly with Admissions, Registrar, Financial Aid, academic organizations, and other university stakeholders.
• Balance stability with modernization. You'll be responsible for keeping critical systems dependable today while helping USC improve and modernize them for tomorrow.
• Join a mission‑driven organization. Your technical leadership ultimately supports education, research, faculty, staff, and student success rather than simply delivering technology for its own sake.

Perks of the University of South Carolina

• Downtown COLA Location. Enjoy working in the heart of Columbia, SC, with easy access to vibrant city life, dining, and cultural events.
• Energetic Leadership. Thrive under the guidance of an energetic and innovative leadership team dedicated to transforming IT at USC, making your role impactful and exciting.
• Health and Life Insurance
• Retirement Programs
• Paid Tuition
• Dependent Scholarships
• Annual Leave
• Sick Leave
• 13 Paid Holidays (including an extended December holiday)
• Paid Parental Leave
• Professional Development Opportunities

Job Close Date 10/30/2026

EEO Statement The University of South Carolina does not discriminate in educational or employment opportunities on the basis of race, sex, gender, gender identity, transgender status, age, color, religion, national origin, disability, sexual orientation, genetics, protected veteran status, pregnancy, childbirth or related medical conditions.