Student Success: Tutoring Program Lead

University of Maryland; College Park (MD); On-site; USD 45,000 - 54,000; Full time

Job summary

The University of Maryland, College Park, seeks a Coordinator for Tutoring Component within the Intensive Educational Development unit. This role supports tutoring services for about 800–900 students, coordinating tutors, scheduling, inquiries, and staff development while handling daily operations and program communications.

Responsibilities include recruiting and supervising tutors, monitoring enrollment, analyzing data, and promoting tutoring services across campus through multiple media

Qualifications

• Bachelor's degree from an accredited college or university.
• 1 year of experience in higher education, tutoring, or student support services.
• Ability to substitute up to four years of required education with additional work experience.
• Knowledge of tutorial support strategies.
• Skill in oral and written communication.
• Skill in the use of Microsoft Office products.
• Ability to interpret and apply policies, procedures, regulations, and laws.
• Ability to multitask while demonstrating a commitment to customer service and sensitivity to a culturally and ethnically diverse community.

Responsibilities

• The Tutor Coordinator manages the daily operations of the Academic Success and Tutorial Services for AAP and general body students to include coordination of services, schedule management, response to inquiries, staff development, referral intake, and timely feedback following tutor observation. (20%)
• The Tutor Coordinator directs staff recruitment and management efforts for ASTS program, to include advertisement of vacancies, application review, interviewing, hiring training of employees and scheduling management, conduct tutor evaluations. (20%)
• Compiles data to report upon services rendered, student attendance, expenditures frequency of referrals, course coverage, and student survey responses. (10%)
• Develop, disseminate, and analyze evaluative tools of tutees, tutors and overall program services to measure programmatic effectiveness and sustainability. (10%)
• Promote and coordinate tutorial services with campus stakeholders using various media platforms to include social media (Facebook, Twitter, etc.) email blasts, in class announcements, dissemination of flyers, and attendance at information fairs.

Skills

Oral and written communication

Microsoft Office

Policy interpretation

Multitasking

Customer service

Tutoring coordination

Diversity sensitivity

Education

Bachelor's degree

Tools

University database systems

Job description

The University of Maryland, College Park, seeks a Coordinator for Tutoring Component within the Intensive Educational Development unit. This role supports tutoring services for about 800–900 students, coordinating tutors, scheduling, inquiries, and staff development while handling daily operations and program communications.

Responsibilities include recruiting and supervising tutors, monitoring enrollment, analyzing data, and promoting tutoring services across campus through multiple media