Peer Tutoring Coordinator - Camner Academic Resource Center

University of Miami; Coral Gables (FL); On-site; USD 42,000 - 56,000; Full time

Job summary

The University of Miami seeks a Peer Tutoring Coordinator to oversee the day-to-day tutoring program, train new tutors, and manage lead tutors. This position collaborates with Camner Center staff, tutors, faculty, and other campus partners to improve undergraduate student success and retention.

Responsibilities include coordinating tutor schedules in Navigate and monitoring inquiries, maintaining tutoring policies, supervising front desk staff, and supporting events, reports, and payroll data.

Qualifications

• Bachelor's degree or associate in education, communications, or a related field.
• At least two years of progressive experience in higher education or related field.
• Knowledge of best tutoring and learning practices.
• Able to work in an office environment with extensive computer use and software tools.

Responsibilities

• Train new tutors and supervise 5–7 lead tutors; manage schedules and appointments.
• Respond to phone and email inquiries; monitor tutor hours and generate reports.
• Manage tutoring policies and resolve Navigate/UMIT/EAB/Blackboard issues; track data.
• Provide HR-related support for front desk staff; enforce no-show protocols.
• Coordinate tutor hiring, onboarding, and payroll data; support events and trainings.
• Track enrollment, retention, and tutoring statistics; collaborate with faculty and advisors.

Skills

Tutoring operations

Staff supervision

Data tracking

Customer inquiries

Training

Education

Bachelor's or Associate degree

Tools

Navigate

UMIT

EAB

Blackboard

Job description

GENERAL DESCRIPTION:

The Peer Tutoring Coordinator is responsible for maintaining the day-to-day operations of the tutoring program. The primary role is to train new tutors, manage the lead tutors, and support the daily operations of tutoring relating to monitoring tutor hours, appointments, schedules, and responding to phone and email inquiries. This position will work collaboratively with Camner Center staff, tutors, faculty, and other campus departments to increase student success and retention of undergraduate students. This position reports to the Assistant Director, Peer Tutoring.

PRIMARY DUTIES AND RESPONSIBILITIES:

1. Tutoring Operations and Support: Serve as a point of contact for tutoring policies and procedures. Manage tutor schedules, appointments, and administrative tasks in Navigate. Respond to phone and email inquiries. Monitor and resolve technical issues in Navigate, UMIT, EAB, and Blackboard. Participate in Learning Commons meetings and provide tutoring data. Conduct meetings with students who exceed no-show limits. Review tutoring policies and determine reinstatement eligibility.
2. Lead Tutor and Front Desk Support: Supervise 5-7 lead tutors and participate in weekly meetings. Provide HR-related support including feedback and disciplinary actions. Train front desk student employees on kiosk setup, appointment coordination, and troubleshooting. Establish and enforce no-show protocols.
3. Tutor Training and CRLA Certification: Participate in tutor training and update CRLA materials each semester. Track training hours and coordinate small-group sessions. Match lead tutor schedules with training hours and create training materials. Track data related to appointments, training, and payroll.
4. Tutor Hiring and Onboarding: Review applications, conduct interviews, and select tutors. Prepare onboarding materials and assist with payroll processing. Support in-person onboarding and update virtual orientation. Track new hires from interview to first appointments and provide early support.
5. Final Review Sessions and Events: Organize and support final exam review sessions and mid-semester events. Coordinate tutor availability and distribute promotional materials. Participate in tabling events and develop review materials. Provide feedback on tutor performance and organize end-of-year events.
6. Marketing and Promotion: Develop flyers, social media posts, and promotional materials. Collaborate with lead tutors to advertise services across campus. Present at student orientation and tabling events.
7. Administrative and Program Support: Assist with the Summer Math program and other academic support programs sponsored by the Camner Center. Support implementation and training for tutoring software. Attend Learning Commons meetings and collaborate with faculty and advisors. Track enrollment, retention, and tutoring statistics. Plan and organize the student appreciation ceremony. Perform other duties as assigned.
8. Assist with the Summer Math program each year. Assist supervisor with setup and materials. Communicate with the instructor to identify ways to support student growth and learning.
9. Support the Assistant Director with the development and implementation of new programs to support and enhance student learning. Assist in the development of supplemental instruction and exploring online tutoring.
10. Assist with the implementation and continuous improvements of Tutoring software. Attend meetings and provide feedback on software. Provide training to lead tutors, tutoring staff, and students on software.
11. Attend Learning Commons Partner Meetings and provide updates on Camner Center tutoring in the Learning Commons.
12. Collaborate and maintain successful working partnerships with faculty, academic advisors, and specialty support programs that provide students' academic support.
13. Responsible for tracking student enrollment and retention statistics, gathering data, and running daily reports regarding tutoring appointment numbers.
14. Knowledge of academic policies and procedures pertaining to the academic calendar.
15. Ability to effectively plan and organize events, including the student appreciation awards ceremony.
16. Performs other duties as assigned.

MINIMUM REQUIREMENTS:

• Bachelor's degree or Associates in education, communications, or related field.
• Two (2) years of progressive related experience in Higher Education or related field.
• Knowledge of the best practices in tutoring and learning practices.
• Work is typically performed in an office environment with a high level of student contact. Job requires high use of a computer and web-based software. During peak periods such as beginning of semester, the incumben