Academic Tutoring Programs Coordinator

University of North Carolina at Greensboro; Greensboro (NC); On-site; USD 30,000 - 54,000; Full time

Job summary

The University of North Carolina at Greensboro seeks a Coordinator for Tutoring Services within the Academic Achievement Center to oversee tutoring programs that support student success. You will recruit, train, and supervise peer tutors, collaborate with faculty, and align services with equity goals to boost retention and achievement.

Responsibilities include designing workshops, delivering trainings, maintaining tutoring records in TracCloud, and using data to assess program impact.

Qualifications

• Bachelor’s degree in education, counseling, student affairs, or a related field.
• 1-year experience coordinating tutoring or academic support programs in a higher education setting.
• Strong organizational and administrative skills, including the ability to manage multiple tasks and meet deadlines.
• Proficiency with data management and reporting tools, such as TracCloud or similar data management platforms.
• Excellent interpersonal, verbal, and written communication skills to effectively interact with students, faculty, and staff.
• Familiarity with academic skill-building strategies and best practices in tutoring and learning support.
• Understanding of the role of tutoring in student retention and success.
• Awareness of varying student needs and a commitment to providing effective, accessible academic support services.

Responsibilities

• Recruit, hire, train, and evaluate undergraduate and graduate student staff.
• Provide clear direction, conduct observations, and deliver performance feedback to ensure high-quality tutoring services.
• Foster developmentally and professionally rewarding experiences for student employees through structured support and mentorship.
• Design and facilitate workshops and group sessions on various academic skills topics.
• Deliver services and trainings in one‑on‑one settings, group formats, and through innovative programming.
• Respond to student and faculty requests for tutoring support, including triaging and addressing early warning system flags (e.g., Starfish).
• Ensure accurate tutoring session records and assessment protocols in platforms like TracCloud and Starfish.
• Maintain accurate records of tutoring sessions and program activities, ensuring timely reporting of outcomes and their connection to student retention and success metrics.
• Utilize data from tutoring services to identify trends, assess program effectiveness, and make recommendations to improve student academic achievement and persistence.
• Collaborate with AAC team, other Division units, campus partners, and faculty to plan and execute campus‑wide or partnership events.
• Work with the AAC team to align tutoring services with academic expectations and student needs.

Skills

Tutoring program coordination

Data management

Organizational skills

Clear communication

Student support knowledge

Education

Bachelor’s degree in education, counseling, student affairs, or a related field

Master’s degree in education, counseling, student affairs, higher education administration, or related field

Tools

TracCloud

Data reporting tools

Job description

The University of North Carolina at Greensboro seeks a Coordinator for Tutoring Services within the Academic Achievement Center to oversee tutoring programs that support student success. You will recruit, train, and supervise peer tutors, collaborate with faculty, and align services with equity goals to boost retention and achievement.

Responsibilities include designing workshops, delivering trainings, maintaining tutoring records in TracCloud, and using data to assess program impact.