Student Success & Testing Assistant

Massachusetts Bay Community College; Framingham (MA); On-site; USD 28,413 - 40,467; Part time

Job summary

Massachusetts Bay Community College is seeking a Part-time Staff Assistant to support the Academic Achievement Center on the Framingham Campus. The role involves reception, testing coordination, scheduling, and administrative duties, with responsibility for student services and data management.

Reporting to the Director of the Academic Achievement Center, the candidate will proctor tests, assist with hiring and training of peer tutors, and help maintain records and testing databases.

Qualifications

• Strong interpersonal skills, including the ability to work independently and collaboratively.
• Strong computer skills, including Microsoft Office and other similar programs.
• Ability to give written and oral communication instructions.
• Ability to exercise sound judgment and discretion in handling confidential information.

Responsibilities

• Serve as the primary point of contact for students, faculty, staff, and visitors seeking services through the Academic Achievement Center on the Framingham Campus.
• Utilize and maintain the Academic Achievement Center scheduling system (TracCloud), including appointment scheduling, student record synchronization, and data management.
• Assist with the hiring, onboarding, training, scheduling, and recordkeeping of Peer Tutors and other student employees.
• Maintain tutoring records, training documentation, and other program data; assist with end-of-semester reports and service usage statistics.
• Coordinate and proctor placement testing, make-up exams, challenge exams, and other college-related testing in accordance with established policies and procedures.
• Maintain testing certifications as required and ensure the security, confidentiality, and integrity of all testing materials and student records.
• Prepare testing materials, troubleshoot testing issues, maintain testing supplies, and ensure appropriate testing conditions.
• Process testing records, synchronize test results with college systems, and maintain testing databases.
• Assist with printing, scanning, filing, and distribution of testing and office materials.
• Provide reception and general administrative support, including answering phones, responding to emails, greeting visitors, and directing students to appropriate resources.
• Assist with Academic Achievement Center events, workshops, outreach activities, and other student success initiatives.
• Maintain organized electronic and paper filing systems and coordinate maintenance of office equipment.
• Report violations of college policies or the Student Code of Conduct to the appropriate supervisor.
• Serve on College committees and participate in professional development and required trainings as assigned.
• Perform other related duties as assigned.

Skills

Interpersonal skills

Computer skills

Oral and written communication

Discretion with confidential data

Tools

Microsoft Office

Job description

Massachusetts Bay Community College is seeking a Part-time Staff Assistant to support the Academic Achievement Center on the Framingham Campus. The role involves reception, testing coordination, scheduling, and administrative duties, with responsibility for student services and data management.

Reporting to the Director of the Academic Achievement Center, the candidate will proctor tests, assist with hiring and training of peer tutors, and help maintain records and testing databases.