Desk Assistant

Massachusetts Bay Community College; Wellesley (MA); On-site; USD 22,041 - 30,307; Part time

Job summary

Massachusetts Bay Community College is seeking a part-time student employee to support the front desk operations of the Academic Achievement Center (AAC) and its virtual operations. You will assist students who need access to resources, and help create materials to guide student workers covering desk and virtual tasks.

Ideal candidates will be reliable, customer-service oriented, quick learners with strong organizational and problem-solving skills.

Qualifications

• Consistent and reliable work habits.
• Experience in customer service.
• Fast learner and motivated.
• Strong critical thinking and problem-solving abilities.
• Good organizational skills.

Responsibilities

• Support the front desk operations of the AAC.
• Support the virtual operations of the AAC.
• Provide outreach to students who may have trouble accessing resources or services at the college who contact the AAC.
• Create foundational guiding materials to assist student workers who may cover desk and virtual operations.
• Be culturally responsive to individual needs and identities.
• Provide other assistance as requested.
• Other duties as assigned.

Skills

Reliable work habits

Customer service

Quick learner

Critical thinking

Organizational skills

Job description

MassBayfosters educational excellence and academic success to prepare students forlocal and global citizenship, to promote their personal growth, to meetcritical workforce demands of communities, and to contribute to the region’seconomic development.Massachusetts Bay Community College isserved by a cadre of employees of varied backgrounds and experiences. We invite all individuals to consider joiningour community.Locatedin Greater Boston, MassBay is a comprehensive, open-access community college,offering associate degrees and certificate programs on three campuses inWellesley Hills, Framingham, and Ashland, Massachusetts.

Position Summary:

The ideal candidate will join a vibrant educational community and have a desire and ability to serve a population of students with various needs andbackgrounds. This is a part-time,student employment position with no benefits. Working in close collaborationwith the staff, this important position will provide Support the front deskoperations of the Academic Achievement Center (AAC).

KeyResponsibilities and Duties:

• Support the front desk operations of the AAC;
• Support the virtual operations of the AAC;
• Provide outreach to students who may have trouble accessing resources or services at the college who contact the AAC;
• Create foundational guiding materials to assist student workers who may cover desk and virtual operations;
• Be culturally responsive to individual needs and identities;
• Provide other assistance as requested;
• Other duties as assigned.

This list is not tobe considered all-inclusive. A supervisor may assign other duties as requiredto meet the needs and foster the mission of the College.All employees ofMassBay are expected to work collegially and collaboratively within a communitythat values and celebrates the variety of student experience.

Required Qualifications:

• Consistentand reliable work habits;
• Workingexperience in customer service;
• Quicklearner and motivated;
• Criticalthinking and problem-solving skills;
• Strongorganizational skills;

Preferred Qualifications:

• Sensitivity and commitment to the goals of Affinity Action;
• Experience working in a community college or similar environment;
• Demonstrated commitment to working with students in need;
• Experience working or studying at a Community College;
• Experience navigating and supporting students through college processes.

Additional Information:

Salary Range:

$19 per hour

Classification:

Studentemployee

Application Deadline:

September 8th, 2026, or thereafter until filled.

Hiring is contingent upon a successful CORI clearance.

We require students who are eligible to file a FreeApplication for Federal Student Aid (FAFSA)to have one on file, beforethey are hired or continue employment.

MassachusettsBay Community College is an affirmative action/equal opportunityemployer and does not discriminate on the basis of race, color, nationalorigin, sex, disability, religion, age, veteran status, geneticinformation, gender identity or sexual orientation in its programs andactivities as required by Title IX of the Educational Amendments of1972, the Americans with Disabilities Act of 1990, Section 504 of theRehabilitation Act of 1973, Title VII of the Civil Rights Act of 1964,and other applicable statutes and college policies. The Collegeprohibits sexual harassment, including sexual violence. Inquiries orcomplaints concerning discrimination, harassment, retaliation or sexualviolence shall be referred to the College’s Aff

Massachusetts Bay Community College Student Employment Career Site