Staff Assistant

Massachusetts Bay Community College; Framingham (MA); On-site; USD 28,413 - 40,467; Part time

Job summary

Massachusetts Bay Community College is seeking a Part-time Staff Assistant to support the Academic Achievement Center on the Framingham Campus. The role involves reception, testing coordination, scheduling, and administrative duties, with responsibility for student services and data management.

Reporting to the Director of the Academic Achievement Center, the candidate will proctor tests, assist with hiring and training of peer tutors, and help maintain records and testing databases.

Qualifications

• Strong interpersonal skills, including the ability to work independently and collaboratively.
• Strong computer skills, including Microsoft Office and other similar programs.
• Ability to give written and oral communication instructions.
• Ability to exercise sound judgment and discretion in handling confidential information.

Responsibilities

• Serve as the primary point of contact for students, faculty, staff, and visitors seeking services through the Academic Achievement Center on the Framingham Campus.
• Utilize and maintain the Academic Achievement Center scheduling system (TracCloud), including appointment scheduling, student record synchronization, and data management.
• Assist with the hiring, onboarding, training, scheduling, and recordkeeping of Peer Tutors and other student employees.
• Maintain tutoring records, training documentation, and other program data; assist with end-of-semester reports and service usage statistics.
• Coordinate and proctor placement testing, make-up exams, challenge exams, and other college-related testing in accordance with established policies and procedures.
• Maintain testing certifications as required and ensure the security, confidentiality, and integrity of all testing materials and student records.
• Prepare testing materials, troubleshoot testing issues, maintain testing supplies, and ensure appropriate testing conditions.
• Process testing records, synchronize test results with college systems, and maintain testing databases.
• Assist with printing, scanning, filing, and distribution of testing and office materials.
• Provide reception and general administrative support, including answering phones, responding to emails, greeting visitors, and directing students to appropriate resources.
• Assist with Academic Achievement Center events, workshops, outreach activities, and other student success initiatives.
• Maintain organized electronic and paper filing systems and coordinate maintenance of office equipment.
• Report violations of college policies or the Student Code of Conduct to the appropriate supervisor.
• Serve on College committees and participate in professional development and required trainings as assigned.
• Perform other related duties as assigned.

Skills

Interpersonal skills

Computer skills

Oral and written communication

Discretion with confidential data

Tools

Microsoft Office

Job description

MassBayfosters educational excellence and academic success to prepare students forlocal and global citizenship, to promote their personal growth, to meetcritical workforce demands of communities, and to contribute to the region’seconomic development.

Massachusetts Bay Community College isserved by a cadre of employees of varied backgrounds and experiences. We invite all individuals to consider joiningour community.

Locatedin Greater Boston, MassBay is a comprehensive, open-access community college,offering associate degrees and certificate programs on three campuses inWellesley Hills, Framingham, and Ashland, Massachusetts.

Position Summary

The ideal candidate will join a vibrant educational community, and have a desire and ability to serve a population of students withvarious needs and backgrounds. This is apart-time, non-unit position with no benefits. Reporting to the Director ofthe Academic Achievement Center, the Staff Assistant will support generalAcademic Achievement Center operations and proctor tests on the Framinghamcampus.

Key Responsibilities and Duties

• Serve as the primary point of contact for students, faculty, staff, and visitors seeking services through the Academic Achievement Center on the Framingham Campus.
• Utilize and maintain the Academic Achievement Center scheduling system (TracCloud), including appointment scheduling, student record synchronization, and data management.
• Assist with the hiring, onboarding, training, scheduling, and recordkeeping of Peer Tutors and other student employees.
• Maintain tutoring records, training documentation, and other program data; assist with end-of-semester reports and service usage statistics.
• Coordinate and proctor placement testing, make-up exams, challenge exams, and other college-related testing in accordance with established policies and procedures.
• Maintain testing certifications as required and ensure the security, confidentiality, and integrity of all testing materials and student records.
• Prepare testing materials, troubleshoot testing issues, maintain testing supplies, and ensure appropriate testing conditions.
• Process testing records, synchronize test results with college systems, and maintain testing databases.
• Assist with printing, scanning, filing, and distribution of testing and office materials.
• Provide reception and general administrative support, including answering phones, responding to emails, greeting visitors, and directing students to appropriate resources.
• Assist with Academic Achievement Center events, workshops, outreach activities, and other student success initiatives.
• Maintain organized electronic and paper filing systems and coordinate maintenance of office equipment.
• Report violations of college policies or the Student Code of Conduct to the appropriate supervisor.
• Serve on College committees and participate in professional development and required trainings as assigned.
• Perform other related duties as assigned.

This list is not to be considered all-inclusive. Asupervisor may assign other duties as required to meet the needs and foster themission of the College.

All employees ofMassBay are expected to work collegially and collaboratively within a communitythat values and celebrates the variety of student experience.

Required Qualifications

• Strong interpersonalskills, including ability to work both independently and collaboratively.
• Strong computer skills,including Microsoft Office and other similar programs.
• Equipment experience andskill usage in computers, printers and copiers.
• Ability to give writtenand oral communication instructions.
• Ability to exercise soundjudgment and discretion in handling confidential information.

Preferred Qualifications

• Sensitivity and commitment to the goals of Aff​​irmative Action.
• Experience working in a community college or similar environment.
• Demonstrated commitment to working with students in need.

Additional Information

Salary Range: $25 per hour

Classification: Part-time, Non-Unit

Source of Funding: Local Trust

To Apply: Please include a letter of interest and resume with your online application.

Deadline: July 30th, 2026, or after that until filled.

Staff

Hiring is subject to state appropriation funding

Final candidates are required to provide sealed transcripts and/or certifications.

Hiring is contingent upon a successful CORI clearance.

MassachusettsBay Community College is an affirmative action/equal opportunityemployer and does not discriminate on the basis of race, color, nationalorigin, sex, disability, religion, age, veteran status, geneticinformation, gender identity or sexual orientation in its programs andactivities as required by Title IX of the Educational Amendments of1972, the Americans with Disabilities Act of 1990, Section 504 of theRehabilitation Act of 1973, Title VII of the Civil Rights Act of 1964,and other applicable statutes and college policies. The Collegeprohibits sexual harassment, including sexual violence. Inquiries orcomplaints concerning discrimination, harassment, retaliation or sexualviolence shall be referred to the College’s Aff‑irmative Action and/orTitle IX Coordinator, the Massachusetts Commission AgainstDiscrimination, the Equal Employment Opportunities Commission or theUnited States Department of Education’s Office for Civil Rights.