Staff Assistant

The Chronicle Of Higher Education, Inc.; Framingham (MA); On-site; USD 28,413 - 40,467; Part time

Job summary

Massachusetts Bay Community College is seeking a Staff Assistant to support the Academic Achievement Center on the Framingham campus. This part-time, non-unit position reports to the Director and focuses on front-desk operations, testing proctoring, and general administrative duties.

The ideal candidate has an associate degree or related experience, strong computer skills, and a collaborative approach. The role offers an opportunity to contribute to student success in a busy campus environment.

Qualifications

• Associate degree or equivalent work experience.
• Strong written and oral communication.
• Ability to handle confidential information.

Responsibilities

• Serve as the primary point of contact for students, faculty, staff, and visitors seeking services at the Framingham campus.
• Proctor placement testing, make-up exams, and other college-related testing.
• Provide reception and administrative support, including phones, emails, and directing visitors.
• Maintain testing materials, records, and databases; assist with reports and statistics.
• Assist with scheduling, onboarding, and recordkeeping of student workers.
• Support events, workshops, and other student success initiatives.

Skills

Strong interpersonal communication

Independent and collaborative work

Data management

Education

Associate degree or equivalent work experience

Tools

Microsoft Office

Job description

Staff Assistant

Department: Academic Achievement Center

Location: Framingham

MassBay fosters educational excellence and academic success to prepare students for local and global citizenship, to promote their personal growth, to meet critical workforce demands of communities, and to contribute to the region’s economic development.

Massachusetts Bay Community College is served by a cadre of employees of varied backgrounds and experiences. We invite all individuals to consider joining our community.

Located in Greater Boston, MassBay is a comprehensive, open-access community college, offering associate degrees and certificate programs on three campuses in Wellesley Hills, Framingham, and Ashland, Massachusetts.

Position Summary

The ideal candidate will join a vibrant educational community, and have a desire and ability to serve a population of students with various needs and backgrounds. This is a part-time, non-unit position with no benefits. Reporting to the Director of the Academic Achievement Center, the Staff Assistant will support general Academic Achievement Center operations and proctor tests on the Framingham campus.

Key Responsibilities and Duties

• Serve as the primary point of contact for students, faculty, staff, and visitors seeking services through the Academic Achievement Center on the Framingham Campus.
• Utilize and maintain the Academic Achievement Center scheduling system (TracCloud), including appointment scheduling, student record synchronization, and data management.
• Assist with the hiring, onboarding, training, scheduling, and recordkeeping of Peer Tutors and other student employees.
• Maintain tutoring records, training documentation, and other program data; assist with end-of-semester reports and service usage statistics.
• Coordinate and proctor placement testing, make-up exams, challenge exams, and other college-related testing in accordance with established policies and procedures.
• Maintain testing certifications as required and ensure the security, confidentiality, and integrity of all testing materials and student records.
• Prepare testing materials, troubleshoot testing issues, maintain testing supplies, and ensure appropriate testing conditions.
• Process testing records, synchronize test results with college systems, and maintain testing databases.
• Assist with printing, scanning, filing, and distribution of testing and office materials.
• Provide reception and general administrative support, including answering phones, responding to emails, greeting visitors, and directing students to appropriate resources;
• Assist with Academic Achievement Center events, workshops, outreach activities, and other student success initiatives.
• Maintain organized electronic and paper filing systems and coordinate maintenance of office equipment.
• Report violations of college policies or the Student Code of Conduct to the appropriate supervisor.
• Serve on College committees and participate in professional development and required trainings as assigned.
• Perform other related duties as assigned.

This list is not to be considered all-inclusive. A supervisor may assign other duties as required to meet the needs and foster the mission of the College.

All employees of MassBay are expected to work collegially and collaboratively within a community that values and celebrates the variety of student experience.

Required Qualifications

• Associate degree or equivalent work experience.
• Strong interpersonal skills, including ability to work both independently and collaboratively.
• Strong computer skills, including Microsoft Office and similar programs.
• Equipment experience and skill usage in computers, printers and copiers.
• Ability to give written and oral communication instructions.
• Ability to exercise sound judgment and discretion in handling confidential information.

Preferred Qualifications

• Sensitivity and commitment to the goals of Affirmative Action.
• Experience working in a community college or similar environment.
• Demonstrated commitment to working with students in need.

Additional Information

Salary Range: $25 per hour

Classification: Part-time, Non-Unit

Source of Funding: Local Trust

To Apply: Please include a letter of interest and resume with your online application.

Deadline: July 30, 2026, or after that until filled.

Staff

Hiring is subject to state appropriation funding.

Final candidates are required to provide sealed transcripts and/or certifications.

Hiring is contingent upon a successful CORI clearance.

Massachusetts Bay Community College is an affirmative action/equal opportunity employer and does not discriminate on the basis of race, color, national origin, sex, disability, religion, age, veteran status, genetic information, gender identity or sexual orientation in its programs and activities as required by Title IX of the Educational Amendments of 1972, the Americans with Disabilities Act of 1990, Section 504 of the Rehabilitation Act of 1973, Title VII of the Civil Rights Act of 1964, and other applicable statutes and college policies. The College prohibits sexual harassment, including sexual violence. Inquiries or complaints concerning discrimination, harassment, retaliation or sexual violence shall be referred to the College’s Affirmative Action and/or Title IX Coordinator, the Massachusetts Commission Against Discrimination, the Equal Employment Opportunities Commission or the United States Department of Education’s Office for Civil Rights.