Student Success Navigator Team Lead

Lindenwood University; United States; On-site; USD 65,000 - 90,000; Full time

Job summary

Lindenwood University seeks a Manager, Student Success Navigator to lead the Student Success Navigator team and oversee student outreach, caseload management, and service standards. The role collaborates with the Vice President of Enrollment Management and campus partners to address student concerns and maintain effective referral processes.

The manager will lead hiring, training, supervision, and performance evaluations, while maintaining a reduced caseload and driving data-informed

Qualifications

• Experience in student success initiatives and case management.
• Strong leadership and supervision skills.
• Ability to coordinate cross-departmental programs.

Responsibilities

• Oversees the Student Success Navigator team and caseload management.
• Partners with Institutional Research to balance caseloads and ensure data integrity.
• Develops and enforces contact standards, outreach calendars, and scripts.

Skills

Student Success

Team Leadership

Job description

Lindenwood University seeks a Manager, Student Success Navigator to lead the Student Success Navigator team and oversee student outreach, caseload management, and service standards. The role collaborates with the Vice President of Enrollment Management and campus partners to address student concerns and maintain effective referral processes.

The manager will lead hiring, training, supervision, and performance evaluations, while maintaining a reduced caseload and driving data-informed