Manager, Student Success Navigator

Lindenwood University LLC; United States; Sur place; USD 70 000 - 95 000; Plein temps

Avantages offerts par ce poste

Employer-paid tuition benefits

Free lunch Fridays

Professional development opportunities

Comprehensive benefits package

Résumé du poste

Lindenwood University in the United States seeks a Manager, Student Success Navigator to lead the Student Success Navigator team and oversee outreach, caseload management, and service standards to support undergraduate retention and persistence.

In partnership with the Vice President, Enrollment Management, the manager leads hiring, training, supervision, and performance evaluation; coordinates caseload assignments with Institutional Research; and collaborates with campus partners to address

Responsabilités

• Managers the unit’s cas e queue and weekly outreach lists; coordinates with Institutional Research; supervises Student Success Navigators; maintains and improves service standards.

Description du poste

Benefits of Being a Lindenwood Employee

Upon hire, employer-paid tuition benefits for bachelor's (employee, spouse, and dependent) and master's degree programs (employee and spouse only). Tuition discounts for doctoral programs (employee only). Comprehensive benefits plan: medical, dental, vision, life insurance, disability insurance, and retirement options. Paid holidays: MLK Jr. day, Good Friday, Memorial Day, Juneteenth, Independence Day, Labor Day, Thanksgiving break (Wednesday - Friday), and winter break (Dec. 23 - Jan. 1). Free lunch Fridays: LU employees are eligible for a free meal on Fridays at the Evans Commons Dining Hall or Spellman Dining Hall; Chick-fil-A and Qdoba included. Professional development opportunities through the Lindenwood Learning Academy.

JOB TITLE SUMMARY

Job Title: Manager, Student Success Navigator

Division: Enrollment and Marketing

Evaluation Group: Staff Administrator

FLSA Status: Exempt

Reports To: Vice President, Enrollment Management

Positions Supervised: Student Success Navigators

Job Summary

The manager, student success navigator leads the Student Success Navigator team and oversees student outreach, caseload management, and service standards to support undergraduate retention and persistence. In partnership with the Vice President, Enrollment Management, the manager leads hiring, training, supervision, and performance evaluation; coordinates caseload assignments with Institutional Research; and collaborates with campus partners to address student concerns and maintain effective referral processes. The manager also maintains a reduced student caseload, resolves escalated cases, and uses data to improve team performance and student support.

ESSENTIAL JOB FUNCTIONS AND PERFORMANCE INDICATORS

The intent of this job description is to provide a representation of the types of duties and level of responsibility that will be required of positions given this title. This job description shall not be construed as a declaration of the total of the specific duties and responsibilities of any particular position. Employees may be directed to perform job-related tasks other than those specifically presented in this description.

Job Responsibilities and Execution

Manages the unit’s case queue and weekly outreach lists; confirms that alerts, holds,