Student Success Navigator — Remote Higher-Ed Support

Lindenwood University; Saint Charles (MO); On-site; USD 42,000 - 54,000; Full time

Benefits offered by this job

Employer-paid tuition benefits

Tuition discounts for doctoral studies

Comprehensive benefits package (health

Free lunch Fridays

Job summary

Lindenwood University is seeking a Student Success Navigator within Enrollment Management and Marketing to serve as the primary contact for a caseload of new undergraduate students. You will collaborate with academic advising, tutoring, and financial aid to ensure retention and successful onboarding.

The role emphasizes proactive outreach, timely communication, and coordinated referrals to University resources, with a focus on student persistence and tailored support across terms.

Qualifications

• Bachelor’s degree is required.
• Master’s degree is preferred.
• Experience in higher education advising, admission, student support, or enrollment management.
• Experience with CRM, LMS, or student success platforms.
• Ability to work with diverse student populations.

Responsibilities

• Serve as the assigned point of contact for a caseload of new undergraduate students through their first year.
• Initiate contact promptly by telephone and written communication to introduce the Navigator role.
• Guide students through the transition from enrollment to the first day of class, including financial aid and housing/billing steps.
• Maintain proactive, regular contact with students via phone, text, email, and meetings.
• Document all student contacts, alerts, referrals, and resolutions in the designated case-management system.

Skills

Ownership of outcomes

Clear communication

Multitasking

FERPA knowledge

Collaboration

Education

Bachelor’s degree

Master’s degree (preferred)

Tools

CRM

LMS

Student success platforms

Job description

Lindenwood University is seeking a Student Success Navigator within Enrollment Management and Marketing to serve as the primary contact for a caseload of new undergraduate students. You will collaborate with academic advising, tutoring, and financial aid to ensure retention and successful onboarding.

The role emphasizes proactive outreach, timely communication, and coordinated referrals to University resources, with a focus on student persistence and tailored support across terms.