Student Success Navigator - Front Desk & Admissions

NC Community Colleges; Monroe (NC); On-site; USD 42,000 - 56,000; Full time

Benefits offered by this job

Health insurance (NC State Health Plan

Retirement benefits – NC Retirement系统

Paid Time Off

Supplemental cafeteria plan

Job summary

South Piedmont Community College is seeking a full-time Success Navigator primarily based at the Monroe campuses, with occasional travel to the LLP campus. You will be the front-line contact for new and returning students, handling inquiries, enrollment documents, and guiding students through credit and non-credit processes to ensure a welcoming, efficient enrollment experience.

You will work with faculty and staff to provide accurate information, support admissions, financial aid, and

Qualifications

• Associate’s degree OR a high school diploma and student support related experience, minimum one year full-time
• Customer Service experience, one year full-time or equivalent part-time

Responsibilities

• Greet and assist students and visitors at the front desk and answer inquiries
• Process enrollment documents and transcripts to support timely registration
• Guide students through enrollment and advising processes for credit and non-credit programs
• Maintain knowledge of enrollment procedures and campus resources
• Collaborate with college staff to support student success initiatives
• Protect confidentiality of student records in accordance with FERPA
• Maintain flexible schedule, including evenings, weekends, and travel between campuses
• Other duties as assigned

Skills

Customer service

Interpersonal skills

Communication

Multitasking

Education

Associate's degree

High school diploma with relevant experience

Tools

Microsoft Office Suite

Student Information System (Colleague/Banner/Jenzabar/PeopleSoft)

Job description

South Piedmont Community College is seeking a full-time Success Navigator primarily based at the Monroe campuses, with occasional travel to the LLP campus. You will be the front-line contact for new and returning students, handling inquiries, enrollment documents, and guiding students through credit and non-credit processes to ensure a welcoming, efficient enrollment experience.

You will work with faculty and staff to provide accurate information, support admissions, financial aid, and