Success Navigator

NC Community Colleges; Monroe (NC); On-site; USD 42,000 - 56,000; Full time

Benefits offered by this job

Health insurance (NC State Health Plan

Retirement benefits – NC Retirement系统

Paid Time Off

Supplemental cafeteria plan

Job summary

South Piedmont Community College is seeking a full-time Success Navigator primarily based at the Monroe campuses, with occasional travel to the LLP campus. You will be the front-line contact for new and returning students, handling inquiries, enrollment documents, and guiding students through credit and non-credit processes to ensure a welcoming, efficient enrollment experience.

You will work with faculty and staff to provide accurate information, support admissions, financial aid, and

Qualifications

• Associate’s degree OR a high school diploma and student support related experience, minimum one year full-time
• Customer Service experience, one year full-time or equivalent part-time

Responsibilities

• Greet and assist students and visitors at the front desk and answer inquiries
• Process enrollment documents and transcripts to support timely registration
• Guide students through enrollment and advising processes for credit and non-credit programs
• Maintain knowledge of enrollment procedures and campus resources
• Collaborate with college staff to support student success initiatives
• Protect confidentiality of student records in accordance with FERPA
• Maintain flexible schedule, including evenings, weekends, and travel between campuses
• Other duties as assigned

Skills

Customer service

Interpersonal skills

Communication

Multitasking

Education

Associate's degree

High school diploma with relevant experience

Tools

Microsoft Office Suite

Student Information System (Colleague/Banner/Jenzabar/PeopleSoft)

Job description

Primarily based at the campuses in Monroe, with occasional travel to the LLP campus

Salary Grade

Commensurate with education and experience

Job Reports To

Assistant Director of Admissions

Job Category

Technical & Paraprofessional

Application Period

Opens: 11/12/2026

Closes: 01/31/2027

Target Start Date

02/01/2027

Expected Work Hours

40 hours per week

Employment Type

Full-Time

Minimum Qualifications

• Associate’s degree OR a high school diploma and student support related experience, minimum one year full-time
• Customer Service experience, one year full-time or equivalent part-time

Preferred Qualifications

• Experience in a community college setting working with enrollment, advising, student support services, and/or student records, one year full-time or equivalent
• Preferred Bi-lingual in Spanish
• At least one year full-time or equivalent part-time documented experience in Microsoft Office Suite (Excel, Access, Word, Powerpoint, Outlook) and/or Information System (ie. Colleague, Banner, Jenzabar, PeopleSoft Campus Solution)

Position Description

Job Description

The Success Navigator is a full-time position primarily based at the campuses in Monroe, with occasional travel to the LLP campus. Reporting to the Assistant Director of Admissions, this role plays a vital part in delivering a welcoming and supportive experience for new students, returning students, and campus visitors.

As the “front door” to the college, the Navigator serves as a key point of contact, stationed at the front desk and responsible for managing a high volume of in-person interactions, phone calls, multiple email accounts, and the processing of enrollment documents such as transcripts and electronic forms.

This is a customer service focused role, where responsibilities include greeting guests, answering student questions, and guiding individuals to appropriate campus resources. The Navigator is expected to develop deep knowledge of the college’s enrollment processes—both credit and non-credit—to provide accurate and helpful support to prospective and incoming students.

Collaboration is essential to this position. The Navigator works closely with faculty and staff to ensure a smooth and informed enrollment experience for all students. They also participate in ongoing professional development related to key service areas including admissions, financial aid, academic advising, registration, and business office functions.

Success in this role requires strong interpersonal skills, attention to detail, and the ability to multitask in a fast-paced, student-centered environment.

A comprehensive benefits package is offered to include health insurance with the NC State Health Plan for Teachers and State Employees, retirement benefits through the NC Retirement System, Paid Time Off, and a supplemental cafeteria plan.

Job Duties

• Provide assistance to all current and potential students of the College, including, but not limited to career assessment, enrollment applications, financial aid completion, financial aid forms, residency determination service ( RDS ), placement information, registration, transfer information, and payment; referring to college resources, faculty, and/or staff as needed
• Assist students in selecting educational programs compatible with their interests, needs, and abilities
• Guide students seeking non-credit programs through the online registration process and collect documentation and register students for non-credit programs
• Process transcripts, forms, and other documentation to allow students to register as quickly as possible
• Serve as the primary contact for the college by answering main phone line, website inquiry forms, and inquiry emails
• Provide referrals for services based upon individualized student needs by connecting students with relevant College resources, faculty, and/or staff
• Maintain current knowledge base of all student related resources, procedures, and policies
• Teach students how to navigate the student Self Service, electronic forms, and other SPCC IT resources
• Collaborate with all areas of the College to support student success initiatives and to provide students with accurate and timely information to make informed and positive decisions
• Adhere to all SPCC’s policies and procedures
• Establish and maintain effective working relationships with students, staff, faculty, and the public
• Work effectively within an ethnic, cultural, and socially diverse student population
• Maintain confidentiality of all records in accordance with FERPA
• Maintain a flexible schedule as needed, including evenings, weekends, and travel between campuses, with ample advance notice for college events.
• Other duties as assigned