Student Success Navigator

NC Community Colleges; United States; On-site; USD 36,000 - 52,000; Full time

Job summary

Rowan-Cabarrus Community College is seeking a Student Success Navigator to deliver outstanding customer service to students, faculty, and the public. You will assist with information about courses, certificate programs, and enrollment processes.

Responsibilities include registering students by phone, fax, or online, preparing required forms, and resolving enrollment discrepancies. You will also advise on VA benefits and financial assistance and contribute ideas to improve the student experience.

Qualifications

• Must have a High School Diploma or GED with 2 years of clerical, customer service, or office experience, or equivalent
• Candidate should be student-focused and capable of managing multiple priorities.

Responsibilities

• Provide information to students, faculty, and the public about courses and certificate programs.
• Assist in enrolling students via phone, fax, or electronic communication.
• Prepare necessary forms and resolve enrollment discrepancies.

Skills

Customer service

Multitasking

Communication

Education

High School Diploma or GED

Associate Degree in Business

Job description

M-TH 7:30 to 6:00 and F 7:30 to 3:00. No remote work option. Some weekend shifts during peak times during the year.

Employment Type

Full-Time

Minimum Qualifications

Required Education/Experience

High School Diploma or equivalent (G.E.D.), and two (2) years of clerical, customer service, or office experience; or, an equivalent combination of education and experience sufficient to successfully perform the essential duties of the job. Student-focused and have the ability to manage multiple priorities.

Preferred Qualifications

Preferred Education/Experience/Skills:

• Associate Degree in Business or related area is preferred.
• Higher education experience and Colleague experience is preferred.
• Multilingual skills are preferred.

Position Description

Position Summary

Under general guidance of the Student Success Lead Navigator, the Student Success Navigator will provide excellent customer service by assisting the students, faculty, and general public in all aspects of their interaction with Rowan-Cabarrus, including providing information about courses, certificate programs, registering students via phone, fax, or any form of electronic communication. The Student Success Navigator will also assist in preparing appropriate forms and solving any enrollment discrepancies.

Other responsibilities include providing general information to the students, faculty, and public regarding procedures related to certificate completions, VA benefits and financial assistance. Input and ideas on methods to improve the student experience are also encouraged and welcome to enhance the overall process.