Student Success Advocate & Onboarding Guide

NC Community Colleges; Asheboro (NC); On-site; USD 42,000 - 63,000; Full time

Job summary

NC Community Colleges is seeking a Success Navigator to guide prospective, new, and continuing students through admissions, onboarding, enrollment, and ongoing advising. You will build relationships, promote belonging, and connect students to campus and community resources to support completion.

The role emphasizes collaboration with faculty, staff, and partners to remove barriers, monitor progress, and provide proactive, holistic advising aligned with open-door college mission.

Qualifications

• Bachelor’s degree from an accredited institution with relevant advising, student services, or customer-facing experience.
• Strong interpersonal, written, and verbal communication skills.
• Ability to analyze student needs and provide appropriate referrals and solutions.
• Organizational skills with attention to detail and data accuracy.
• Ability to collaborate with students, faculty, staff, and community partners
• Ability to work with diverse student populations
• Proficiency with technology, including student information systems, and standard office software.
• Commitment to the One College Model philosophy
• Ability to manage multiple priorities, maintain accurate records, and work both independently and collaboratively.

Responsibilities

• Serve as the primary point of contact for students from application through enrollment and ongoing academic progression.
• Build meaningful relationships with students, fostering a sense of belonging, empowerment, and self-advocacy to support persistence and completion.
• Cultivate a sense of belonging, empowerment and self-advocacy for students; build relationships with students, faculty, and staff to facilitate increased retention and student success.
• Provide proactive, holistic advising that includes course selection, registration guidance, transfer and limited enrollment support, and academic and career pathway planning.
• Assist students in aligning academic plans with career goals, including administering career assessments and exploration tools for undecided students.
• Monitor student progress through grade reviews, early alerts, and case management systems; conduct proactive outreach to at‑risk students and connect them with appropriate resources.
• Meet with students experiencing academic difficulty, including those on academic probation or returning from suspension, to develop strategies for improvement and continued success.
• Connect students to appropriate campus and community resources, including tutoring, counseling, financial aid, accessibility services, and basic needs support through programs such as REACH.
• Provide assistance with services in the REACH program for basic needs to assist students in addressing barriers to academic success.
• Participate in Mental Health First Aid training and provide assistance to the MHFA Response Team on campus.
• Assist with response to Care Team Reports as needed, providing appropriate referrals and follow-up procedures with students.

Skills

Interpersonal communication

Verbal communication

Written communication

Data/records management

Collaboration with students, faculty,

Serving diverse student populations

Organizational skills

Technology proficiency

One College Model adherence

Multitasking

Education

Bachelor’s degree

Master’s degree in Counseling or related field

Tools

Learning management systems

CRM platforms

Job description

NC Community Colleges is seeking a Success Navigator to guide prospective, new, and continuing students through admissions, onboarding, enrollment, and ongoing advising. You will build relationships, promote belonging, and connect students to campus and community resources to support completion.

The role emphasizes collaboration with faculty, staff, and partners to remove barriers, monitor progress, and provide proactive, holistic advising aligned with open-door college mission.