Enrollment & Onboarding Navigator

Cape Fear Community College; Wilmington (NC); On-site; USD 38,000 - 52,000; Full time

Job summary

Cape Fear Community College in Wilmington, NC is seeking a New Student Navigator to guide prospective students through the enrollment process. You will assist with applications, transcripts, residency, program selection, financial resources, and orientation, serving as the primary contact for an assigned caseload of students and walk-ins.

The role emphasizes personalized onboarding and connection to campus services to support student success, requiring collaboration with faculty and staff and

Qualifications

• Associate degree or higher required.
• One year of professional admissions/recruitment experience.
• Valid NC driver's license with clean driving record.

Responsibilities

• Provide individualized support to prospective students through enrollment steps including applications, transcripts, residency, placement, and orientation.
• Serve as a point of contact for assigned students with personalized onboarding resources.
• Follow up and coordinate with students and college departments as needed.
• Respond to inquiries about admissions, enrollment, programs and student services via multiple channels.
• Maintain student records and track communications with inquiries and applicants.
• Collaborate with faculty and staff to streamline onboarding and deliver orientation sessions.

Skills

Enrollment management

Admissions/recruitment

Communication

Customer service

Team collaboration

Bilingual English/Spanish

Education

Associate degree or higher

Tools

CRM systems

Colleague

Microsoft Office

Google Suite

Job description

Cape Fear Community College in Wilmington, NC is seeking a New Student Navigator to guide prospective students through the enrollment process. You will assist with applications, transcripts, residency, program selection, financial resources, and orientation, serving as the primary contact for an assigned caseload of students and walk-ins.

The role emphasizes personalized onboarding and connection to campus services to support student success, requiring collaboration with faculty and staff and