Student Success Navigator for Continuing Education Programs

NC Community Colleges; North Carolina; On-site; USD 42,000 - 64,000; Full time

Job summary

Montgomery Community College is seeking a dedicated Success Navigator for its Continuing Education Programs in Troy, NC. The role supports admissions, onboarding, registration, advising, and retention across CCR, Health & Public Safety, and other short-term programs.

You will enter and verify student data in LEIS, ADVANSYS, Colleague, and related systems, and collaborate with the Dean, Directors, and staff to ensure a positive student experience.

Qualifications

• Bachelor’s degree in education, counseling, human services, or related field; Master’s preferred.
• 2–4 years of experience in higher education or student services, including advising and admissions.
• Experience with student information systems (Colleague, LMS, LEIS) and maintaining accurate student records.
• Proficiency with Microsoft Office applications (Word, Excel, Outlook, PowerPoint).
• Bilingual English/Spanish preferred.

Responsibilities

• Serve as primary contact for prospective students through onboarding.
• Assess admissions data and review transcripts.
• Assist with onboarding and pre-testing coordination.
• Help students navigate admissions policies and complete applications and financial aid.
• Provide initial and ongoing academic advising and course planning.
• Teach students to navigate portals and IT resources.
• Maintain knowledge base on student resources and procedures.
• Collaborate with College staff to support student success initiatives.
• Engage in recruitment activities and community outreach.
• Track progress and flag issues to support academic success.

Skills

bilingual English/Spanish

Microsoft Office

data entry

strong communication

Education

Bachelor’s degree in education, counseling, human services, or related field

Master’s degree preferred

Tools

Colleague

LMS

LEIS

Job description

Montgomery Community College is seeking a dedicated Success Navigator for its Continuing Education Programs in Troy, NC. The role supports admissions, onboarding, registration, advising, and retention across CCR, Health & Public Safety, and other short-term programs.

You will enter and verify student data in LEIS, ADVANSYS, Colleague, and related systems, and collaborate with the Dean, Directors, and staff to ensure a positive student experience.