Success Navigator, Continuing Education Programs

Montgomery Community College Foundation, Inc; Troy (NC); On-site; USD 42,000 - 64,000; Full time

Job summary

Montgomery Community College Foundation, Inc. is seeking a dedicated Success Navigator to guide students through admissions, onboarding, registration, advising, and retention across Continuing Education programs.

This role ensures a quality front-door experience and connects students to institutional resources. The Navigator will maintain accurate records in LEIS, ADVANSYS, Colleague, and related NCCCS systems, participate in professional development, and collaborate with the Dean, Directors,

Qualifications

• Bachelor's degree in education, counseling, human services, or related field.
• Master's degree preferred.
• 2-4 years of experience in higher education or student services.
• Experience with student information systems (Colleague, LMS, LEIS) and maintaining accurate student records.
• Experience in CCR/Continuing Education programs, retention initiatives, and bilingual English/Spanish preferred.
• Proficiency in Microsoft Office applications (Word, Excel, Outlook, PowerPoint).

Responsibilities

• Serves as the initial and primary contact for prospective students through onboarding.
• Assists students in navigating admissions policies and procedures and coordinates enrollment steps.
• Provides initial and ongoing academic advising and course planning.
• Maintains and enters student records in SIS and related systems (LEIS, ADVANSYS, Colleague).
• Coordinates with departments to support student success and recruitment activities.
• Attends meetings, completes professional development, and supports college-wide initiatives.

Skills

Relationship building

Organization & multitasking

Critical thinking

Communication skills

Education

Bachelor's degree in education, counseling, human services, or related field

Master's degree preferred

Tools

Microsoft Office

Job description

Reports to: Director of Admissions and Advising

Supervises: N/A

FLSA Status: Exempt

The Success Navigator provides support throughout the student lifecycle, including admissions, onboarding, registration, advising, success coaching, and retention for the Continuing Education Department programs, including College and Career Readiness (CCR), Health & Public Safety, Heritage Crafts, short-term Gunsmithing, and other short-term workforce or personal enrichment programs. The Success Navigator is responsible for ensuring that students have a quality front-door experience and are connected to institutional resources.

The role is responsible for accurate and timely entry, maintenance, and verification of student data in LEIS, ADVANSYS, Colleague, and related NCCCS reporting systems. The position will participate in ongoing professional development trainings related to the College's student information systems and portals, admissions, financial aid, career assessments, advising, and registration.

The role works closely with the Dean, Directors, Assistant Registrar, and Continuing Education staff to ensure a seamless and positive student experience. The role may also work with the Success Navigators of Curriculum programs to assist student transitions as appropriate.

Student Assessment and Support

• Serves as the initial and primary point of contact for prospective students through the entire onboarding process.
• Assesses prospective student admission data, including test scores, required TABE level, and placement information, and reviews transcripts from high school, postsecondary institutions, and other relevant documentation.
• Facilitate initial onboarding and support pre-testing needs to assist the proctor with next steps in coordinating pre-testing with the students.
• Assists students in navigating admissions policies and procedures, answers specific inquiries, maintains contact with prospective students, and ensures completion of application materials of students in the admissions process, including, but not limited to, applying, financial aid completion, placement information, academic advising, assistance with registration, transfer information, and payment.
• Teaches students how to navigate the student portals, electronic forms, and other MCC IT resources.
• Maintains current knowledge base on all resources and procedures related to students.
• Assists students in selecting educational programs compatible with their interests, needs, and abilities, and administers introductory online career assessments as needed.
• Provides students with initial and ongoing academic advising by assisting with course planning, facilitating student admission and registration, advising students of available support programs and services, and maintaining records of advising contacts.
• Provides applicants with information on course offerings, requiring familiarity with the college's curriculum and continuing education programs.
• Provides student reminders about class availability and sessions to ensure students are aware of changes to course offerings and have a clear understanding of the date, time, and location of enrolled classes.
• Conducts advising and information sessions for prospective and current students.
• Participates in new student recruitment activities and community engagement recruitment
• Provides student success services to current students.
• Participates in student events, including new student orientation.
• Responds to student inquiries in a timely and professional manner.
• Facilitates workshops and training sessions for students as needed.
• Collaborates with Continuing Education Services, Student Services, and other areas of the College to support student success initiatives and provide students with accurate and timely information to make informed and positive decisions.
• Engages in proactive outreach to a caseload of students, provides ongoing coaching, and connects students to needed resources and services.
• Track student progress and flag issues to support academic success.
• Responds to faculty-submitted and automatically generated alerts for an assigned caseload of students and identifies at-risk students within an assigned caseload of students using reports, retention software, and data.
• This position will also manage a limited caseload of curriculum students.

Data Entry, Recordkeeping, and Compliance

• Maintains adequate records and assures correct applicant status.
• Enter and maintain accurate student records in LEIS, ADVANSYS, Colleague, and other data management systems.
• Track student enrollment, attendance, course completion, and assessment results.
• Ensure proper documentation for audits and compliance purposes.
• Ensure data accuracy for state audits, program evaluation, and funding metrics.
• Collaborate with the Registrar's Office to ensure data accuracy in preparation for the Institutional Completion Report (ICR).
• Assist with audits and program evaluations by providing accurate data and documentation.

Additional Duties

• Regularly attends assigned academic department meetings, engages with faculty/staff, and attends other departmental meetings, as appropriate, to remain current with departmental policies and procedures.
• Completes annual professional development requirements.
• Serves on college-wide committees as requested.
• Follows and supports College activities, policies, and procedures.
• Performs other duties as assigned to support the mission and goals of the College.
• Serve as a Weekend Warrior on a rotating on-call schedule (1-2 times annually) as weekend support, including opening classrooms and addressing issues that may arise.
• Participate in mandatory graduation ceremony activities as assigned.
• This position requires occasional evening and weekend hours to participate in recruitment activities, community engagement events, and other college- related functions.

Education and Experience

• Bachelor's degree in education, counseling, human services, or a related field from a regionally accredited institution, Master's preferred.
• 2- 4 years of experience in higher education or student services, including advising, admissions, and student success support.
• Experience with student information systems (e.g., Colleague, LMS, LEIS) and maintaining accurate student records.
• Experience in CCR/Continuing Education programs, retention initiatives, and bilingual skills (English/Spanish) preferred.
• Proficiency in Microsoft Office applications (Word, Excel, Outlook, PowerPoint).

Knowledge, Skills, and Abilities

• Ability to build and maintain relationships with students, faculty, staff, and community partners.
• Strong organizational, multitasking, and prioritization skills, with the ability to work independently or collaboratively in a fast-paced environment.
• Critical thinking, problem-solving, and sound decision-making abilities.
• Effective written, oral, and interpersonal communication skills.

Physical Demands and Working Conditions

• Primarily office-based work with regular use of computers, phones, and other equipment.
• Ability to sit or stand for extended periods and perform repetitive hand/arm movements for data entry.
• Occasional lifting of materials or equipment up to 15 pounds.
• Visual and auditory ability to read, use computer screens, and communicate effectively with students, staff, and faculty.

Equal Employment Opportunity

Montgomery Community College provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex (including pregnancy), national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.