Prospective Student Success Specialist

NC Community Colleges; North Carolina; On-site; USD 52,000 - 65,000; Full time

Job summary

NC Community Colleges seeks an Executive/Administrative/Managerial staff member to support admissions operations across curriculum and continuing education programs.

The role includes handling inquiries, guiding applicants through the admissions process, and coordinating with departments to ensure timely completion of requirements. Occasional evening/weekend hours may be required during outreach events and recruitment efforts.

Qualifications

• Associate’s Degree and experience in admissions, financial aid, student records, or related area.
• Preferred: Bachelor’s degree or 5 years experience in community college admissions; proficiency in Colleague.

Responsibilities

• Responds to prospective student inquiries, leads, and nudges entered into the CRM.
• Responds to inquiries from outreach campaigns (calls, texts, emails) from the nurturing campaign.
• Answers general questions about the College, programs, and admissions processes for curriculum and continuing education.
• Assists prospective students with completing admissions applications for curriculum and continuing education.
• Reviews student records and applications to determine status and completeness of admissions requirements.
• Maintains knowledge of admissions processes and explains requirements to students.
• Encourages students to move from inquiry to applicant and assists in scheduling with a Student Success Navigator.
• Tracks outreach and engagement in the CRM and maintains campaigns, pipelines, and forms.
• Assists with CCP and Early College enrollment tasks and updating program codes.
• Assists with health sciences admissions processes and maintains related pages and communications.

Skills

CRM experience

Customer service

Interpersonal skills

Education

Associate’s Degree

Bachelor’s degree

Tools

Colleague

Job description

NC Community Colleges seeks an Executive/Administrative/Managerial staff member to support admissions operations across curriculum and continuing education programs.

The role includes handling inquiries, guiding applicants through the admissions process, and coordinating with departments to ensure timely completion of requirements. Occasional evening/weekend hours may be required during outreach events and recruitment efforts.