Student Success Navigator

Dallas College; Mesquite (TX); On-site; USD 62,000 - 76,000; Full time

Job summary

Dallas College seeks a Student Success Coach to provide concierge-styled case management, advising, career exploration, and connections to wrap-around services for students from enrollment through completion.

As a consistent point of contact, you will monitor progress, coordinate with faculty and staff, and help students overcome barriers in an on-site role with opportunities for hybrid work later based on policy and needs.

Qualifications

• Bachelor’s degree or higher in higher education, student development, community college leadership or related field; official transcripts required.
• Minimum three (3) years of experience in academic advising, success coaching, first-year experience, or retention within student services or higher education.
• Ability to work extended hours during heavy registration peak times including nights and weekends.
• Bilingual or multilingual preferred.
• Will be subject to a criminal background check. Some positions may be subject to a fingerprint check.

Responsibilities

• Serve as the central, ongoing case manager for an assigned caseload of Dallas College students.
• Provide highly engaged, high quality customer service and professional academic advising, career exploration, and resource referrals.
• Respond to student inquiries within 1 business day via phone, email, and technology applications.
• Collaborate with internal and external partners to connect students to additional supports addressing student needs and success.
• Utilize technology to streamline student communication, nudges, and progress monitoring.

Skills

Academic advising

Career exploration

Student coaching

Progress tracking

Remote work experience

Education

Bachelor’s degree or higher in higher education, student development, community college leadership or related field

Tools

Colleague (ERP)

Blackboard

Navigate

Greenlight

Salesforce

Job description

Dallas College seeks a Student Success Coach to provide concierge-styled case management, advising, career exploration, and connections to wrap-around services for students from enrollment through completion.

As a consistent point of contact, you will monitor progress, coordinate with faculty and staff, and help students overcome barriers in an on-site role with opportunities for hybrid work later based on policy and needs.