Student Success Coach: Onsite Pathways & Impact

Dallas College; Farmers Branch (TX); On-site; USD 62,000 - 76,000; Full time

Job summary

Dallas College is seeking a Student Success Coach to guide students from enrollment to completion, providing personalized advising, career exploration, and connections to wrap-around resources. You will serve as a consistent point of contact, monitor progress, and build bridges to financial aid, wellness, and career planning.

The role emphasizes serving diverse student populations with outreach across campuses and online platforms, including engagement via Navigate and other systems.

Qualifications

• Bachelor's degree or higher in higher education, student development, community college leadership or related field.
• Minimum three (3) years of experience in academic advising, success coaching, first-year experience, or retention within student services or higher education.
• Ability to work extended hours beyond the regular 8:00 am to 5:00 pm workday especially during heavy registration peak times including nights and weekends.
• Bilingual or multilingual preferred.
• Will be subject to a criminal background check. Some positions may be subject to a fingerprint check.

Responsibilities

• Serve as the central, ongoing case manager for an assigned caseload of Dallas College students.
• Provide highly engaged, high quality customer service.
• Provide professional academic advising, career exploration, relevant resource referrals, orientation, and registration assistance to new and continuing Dallas College students.
• Provide timely responses (within 1 business day) to student's inquiries via phone, email, and technology applications (i.e., Navigate, two-way texts, etc.)
• Collaborate with a broad network of internal and external partners to connect students to additional supports that address student needs and support their success.
• Utilize technology (Colleague, Blackboard, Navigate, Greenlight, Salesforce, etc.) to streamline student communications, nudges, and progress monitoring.
• Collaborate with Pathway Specialists to assist unassigned students in selecting a pathway and program of study.
• Collaborate across the division to develop and implement high-impact engagement and support strategies that promote a sense of belonging and strengthened student outcomes.
• Track student milestones using technology and the Dallas College integrated Advising and Career Development syllabus.
• Develop, manage, and communicate services and resources through program promotions, class presentations, training sessions, and faculty and community collaborations.
• Participate in ongoing relevant professional development to ensure implementation of current strategies and promising practices.
• Prepares reports, proposals, and recommendations for overall programs; keeps detailed records of assigned activities.
• Completes required Dallas College Professional Development training hours per academic year.
• Performs other duties as assigned.

Skills

Time management

Communication skills

Remote work experience

Bilingual

Education

Bachelor's degree or higher in higher education, student development, community college leadership or related field

Master's degree preferred

Tools

Navigate

Colleague

Blackboard

Salesforce

Greenlight

Job description

Dallas College is seeking a Student Success Coach to guide students from enrollment to completion, providing personalized advising, career exploration, and connections to wrap-around resources. You will serve as a consistent point of contact, monitor progress, and build bridges to financial aid, wellness, and career planning.

The role emphasizes serving diverse student populations with outreach across campuses and online platforms, including engagement via Navigate and other systems.